We're sorry that you have decided to go, Ruth. I can share some information about the refund if you cancel your annual subscription before the next billing date.
If you purchased an annual subscription for QuickBooks Online (QBO) or QB Advanced and it's within 60 days of purchase, you can receive a full refund under our satisfaction guarantee. The refund will be credited to the card we have on file for you. To cancel your QBO subscription, you can refer to this article: Cancel your QuickBooks Online subscription or trial.
However, if you cancel after the 60-day money-back guarantee period, please contact the Support Team to check if you're still eligible for a refund.
Here's how:
- Sign in to your QBO company.
- Select Help (?).
- Select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
When requesting a refund, the process will depend on how you purchased your QuickBooks product. For step-by-step guidance, please check this article: Request a refund for your QuickBooks product.
After canceling your subscription, you can review this article to know what will happen to your QBO data: The life of your QBO data after you end your QuickBooks subscription.
Please know that the QuickBooks family is always here for you if you want to return. Your business is important to us. Take care.
