We'd love to have you back, @taxprepandmore-1.
I'm here to ensure you can select the plan you want for your QuickBooks account. This way, you'll be able to use the program that suits best for your business.
Once you log in to your QuickBooks account, the system will route you directly to the Billing & Subscription page where you can see the Resubscribe button. It'll automatically default to the previous plan that you had.
To effectively manage your QuickBooks account, you can refer to this article: Learn Intuit product basics and get set up for success. It contains helpful topics about setting up your direct deposit, inventory, and payments to name a few.
I'd also recommend visiting our blog so you'll get updated on the latest upgrades and offerings on the program: What’s new in QuickBooks Online: March 2020.
Please let me know if you have other concerns. I'm just around to help.
Thank you for replying.
I did resubscribe and now that I want to make the change it doesn't let me. I did clicked on the gear then account and settings then billing and subscription and when I want to downgrade it explained what is changing then it says to sign in as an admin and I do but after I sign in it takes me to the home page and I repeat the process. It just does the samething.
I appreciate you for getting back to us here in the Community, @taxprepandmore-1.
I've checked here in the system, and I'm unable to find any reported issues from other users. For now, I suggest performing some basic troubleshooting steps to help isolate and fix the issue.
I recommend starting with signing into your account through an incognito window. It'll allow you to access QuickBooks without using cookies.
Here are the keyboard shortcuts to open a private browser:
If it works, I suggest you proceed with clearing the cache. There are times too much data can accumulate over time and cause issues when using QuickBooks.
If the problem persists, I recommend you proceed with contacting our QuickBooks Customer Care. One of them will be taking over and downgrade the subscription on your behalf.
For additional reference, I've attached some articles you can use to manage your plan, as well as updating the payment information:
Drop me a comment below if you have any other questions. I'll be more than happy to help. Wishing you a good one.
I have the same problem. I did not realize I was on a trial run. I thought it was linked to the business I already have set up. Now the new business has expired and it wants me to resubscribe but I do not have access to the credit card and want it linked to the original business. It also wants me to sign up for the advanced at $150 a month, but we are a non profit and just use the essential at $25 a month.
I do not want to sign up for the advanced and not be able to downgrade to the essential. I have tried contacting customer service to no vail.
I understand that your concern needed and deserved a timely response, herediafoods@gma,
The ongoing COVID-19 pandemic has had a dramatic effect on all of the businesses. Due to this situation, we have limited support, and we're also getting lots of customer requests. You can review our support hours to ensure they can assist you on time.
Since your concern is sensitive and requires confidential information, I'd like to redirect you to our Customer Care Team, so this gets addressed securely and promptly. You can request a callback by selecting the Get a Callback option from the Help page.
You may want to visit our QuickBooks Community help website for reference in case you need tips and related articles in the future: Self-help.
Don't hesitate to comment below if you need further assistance. I'm always here to help. Have a good one.