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How do I get to "view register" from my "Chart of Accounts" when the only option is "run report?"

 
3 Comments
QuickBooks Team

Re: How do I get to "view register" from my "Chart of Accounts" when the only option is "run repo...

Hello there, @luanjohnson.

 

Good to see you here in QuickBooks Community. Allow me to help and guide you on how to access the View Register on your Chart of Accounts. 

 

One of the possible reason why you're not able to access the View Register once you're not the Company Admin of the company file. In this case, you'll need to contact the Master Admin so they can add you as a new user. 

 

For additional information, you can check this article to learn more about user types and permissions in QuickBooks Online. 

 

However, if you already added as a user but still the View Register is not showing, you'll need to perform the basic troubleshooting steps which is to open browser in incognito/private mode. This mode doesn't use the existing cache data files and load a webpage. 

 

Here are the keyboard shortcuts to open a private browser: 

 

  • Google Chrome: press Ctrl+Shift+N 
  • Mozilla Firefox: press Ctrl+Shift+P 
  • Internet Explorer: press Ctrl+Shift+P 
  • Safari: press Command+Shift+

If you're able to view the payment history with private browser, I suggest clearing your browser's cache to start fresh. The next time you log in to QuickBooks Online, your browser will download fresh copies of everything you see on each page. Any cache-related issues should be cleared up. 

 

If the same thing happens, I recommend calling our QuickBooks Online Support Team so they can investigate this further. 

 

Please let me know how it goes. If you have other questions about View register don't hesitate to leave a comment below. I'm always here to help you out. 

KL2
Not applicable

Re: How do I get to "view register" from my "Chart of Accounts" when the only option is "run repo...

Hi,

I'm having a similar problem. I can see QBO and bank balances, plus have "view register" for the first 20 or so accounts, but after that, it's just "run report". Is there a way to be able to see all the balances "live" without downloading one or more reports each time?

QuickBooks Team

Re: How do I get to "view register" from my "Chart of Accounts" when the only option is "run repo...

Hi there, @KL2.

 

Thank you for joining the thread. Allow me to help share information about viewing the register in QuickBooks Online (QBO).

 

You can only view the register if the accounts have balances or QuickBooks Balances. For the income and expense accounts you can only run a report since they don't have any balances.

 

It's possible that the those accounts which only allows you to run a report and not view the register are income and expense accounts.

 

Keep me posted if you have any other QuickBooks Online concerns. I'm always here to help!

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