How to delete a user

Hello there, @Anonymous.

I'd be glad to help you change your email address in your QuickBooks Desktop (QBDT).

To update your email address for notifications, here's how:

1. Sign in to your Intuit account.
2. In the Manage your QuickBooks page, select the Intuit Account.
3. Select Sign in & security, and enter your new email address in the Email address and Confirm email address field.
4. Enter your user ID password in the Password field.
5. Select Save. This sends a verification email to your new email address.
6. Go to your email inbox and open the verification email. Select Verify my email.
7. Once you see the prompt Email address verified, select Continue to complete the email change.

For more detailed information about changing the email address you use for QuickBooks Desktop, you can check this article: Update the email address.

For reference, if you're not able to sign in, and you no longer have access to the email address for your account, you can check this article: Recover your Intuit Account.

Please don't hesitate to leave a comment below if you have further questions about changing your email address or other QBDT-related questions. I'll be happy to assist you.

I need to delete an existing user, not change my information.

Greetings, @Scarlettfreeze.

I'll be happy to guide you through deleting existing users in QuickBooks Desktop. If your referring to User for Access Company File, you can follow the steps below: 

1. Go to the Company Tab
2. Select Users
3. Under the Users Tab, select Set up Users and Roles
4. Under Users list
5. Click the User name
6. Then Delete 

However, if you are referring to deleting a contact in an Intuit Account. Only the Primary Contact can delete a contact in an Intuit Account. If a Non-Primary contact tries to delete another contact, an error message will appear:

"Additional Action Required

Sorry, you don't have permission to remove this user because you aren't listed as the primary contact on this account. Ask Sam to remove this user, or contact us for more help with this."

To begin, have the primary contact do the following steps:

1. Sign in to CAMPS website.
2. Scroll down to Authorized Users and select the contact that needs to be deleted.
3. Select Remove User to remove the contact.

If the Primary Contact is unable to log in to the CAMPS website, consult Account Escalations.

Additionally, here are some articles that you can read to Authorize users to access and change info. Moreover, change your employees' info in QuickBooks payroll and QuickBooks account:

• Add, edit, and remove authorized users
• Edit or change employee info in the payroll
   

Don't hesitate to reply if you have further questions or concerns regarding deleting existing users in QuickBooks Desktop. The Community is always ready to help 24/7. Keep Safe!

Hi, so I've been having trouble removing someone from my personal QB Intuit account. I finally resolved after sending in numerous personal ID documents, which i find i really not necessary. I removed them as a USER ID on my profile but they still can log on using their email address. I called Sept 9th to support to have this resolved and its Oct 7th and the person can still access.

Please advise the proper steps for that individual to follow to remove themselves from my account.

Thank you

Thanks for reaching out, lconti. I appreciate all the steps you have done so far to remove a user from your Intuit account. Let me provide you with steps to get this fixed.

After removing the user from your Intuit account, if they're still able to log in using the same credentials, I recommend double-checking CAMPS to ensure the user was removed successfully. If the user was removed properly and the issue persists, I suggest reaching out to our customer support team. They can internally assess your account and provide assistance using their tools. Here's how:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Select either of these tabs:
4. Assistant tab and select Talk to a human.
5. Search tab and click on Contact Us to connect with a support expert.

Moreover, for detailed information about managing authorized users in Intuit, feel free to open this article: Add, edit, and remove authorized users.

Thank you for reaching out, lconti. I hope the information and steps above have clarified your concern regarding managing your users. If you have further questions or concerns, please don't hesitate to post a reply. Our team is available to help and looks forward to assisting you further.