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S
Scarlett12
December 15, 2023
Question

How to delete a user

  • December 15, 2023
  • 1 reply
  • 9 views

Everytime there is an update for Quickbooks the alert goes to an old employee's email, how do I change this to the correct email?

1 reply

Clark_B
Clark_BQuickBooks Team
QuickBooks Team
December 15, 2023

Hello there, @227734.

 

I'd be glad to help you change your email address in your QuickBooks Desktop (QBDT).

 

To update your email address for notifications, here's how:

 

  1. Sign in to your Intuit account.
  2. In the Manage your QuickBooks page, select the Intuit Account.
  3. Select Sign in & security, and enter your new email address in the Email address and Confirm email address field.
  4. Enter your user ID password in the Password field.
  5. Select Save. This sends a verification email to your new email address.
  6. Go to your email inbox and open the verification email. Select Verify my email.
  7. Once you see the prompt Email address verified, select Continue to complete the email change.

 

For more detailed information about changing the email address you use for QuickBooks Desktop, you can check this article: Update the email address.

 

For reference, if you're not able to sign in, and you no longer have access to the email address for your account, you can check this article: Recover your Intuit Account.

 

Please don't hesitate to leave a comment below if you have further questions about changing your email address or other QBDT-related questions. I'll be happy to assist you.

S
Scarlett12Author
December 18, 2023

I need to delete an existing user, not change my information.

S
Shania_CQuickBooks Team
QuickBooks Team
December 18, 2023

Greetings, @Scarlett12.

 

I'll be happy to guide you through deleting existing users in QuickBooks Desktop. If your referring to User for Access Company File, you can follow the steps below: 

 

  1. Go to the Company Tab
  2. Select Users
  3. Under the Users Tab, select Set up Users and Roles
  4. Under Users list
  5. Click the User name
  6. Then Delete 

 

However, if you are referring to deleting a contact in an Intuit Account. Only the Primary Contact can delete a contact in an Intuit Account. If a Non-Primary contact tries to delete another contact, an error message will appear:

 

"Additional Action Required

Sorry, you don't have permission to remove this user because you aren't listed as the primary contact on this account. Ask Sam to remove this user, or contact us for more help with this."

 

To begin, have the primary contact do the following steps:

 

  1. Sign in to CAMPS website.
  2. Scroll down to Authorized Users and select the contact that needs to be deleted.
  3. Select Remove User to remove the contact.

 

If the Primary Contact is unable to log in to the CAMPS website, consult Account Escalations.

 

Additionally, here are some articles that you can read to Authorize users to access and change info. Moreover, change your employees' info in QuickBooks payroll and QuickBooks account:

 

Don't hesitate to reply if you have further questions or concerns regarding deleting existing users in QuickBooks Desktop. The Community is always ready to help 24/7. Keep Safe!

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