I'm ready to help and resolve any issues you may have with resetting 2FA and user access issues, Doaa.
The option for the admin to reset another user's 2-factor authentication (2FA) is currently unavailable. Furthermore, this function serves as a security measure to verify a user's identity when logging into an account. It's not recommended to deactivate this feature for security reasons.
When users are unable to sign in to their Intuit Account, they can perform some troubleshooting steps to fix the issue. For instance, if they haven’t received a text, email, or phone call with the verification code, please know that it might take a few minutes for the information to be delivered.
They can also perform the following troubleshooting steps:
- Check the junk mail or spam folder to see if the email went there.
- Check all email addresses they might've used to sign up for their account.
- Unblock or add Do_not_reply@intuit.com as an approved sender in your email app.
- Select the I didn’t get a text, I didn’t get an email, or I didn’t get a phone call link on the product sign-in page to get a new code.
- Make sure to allow or unblock our numbers 88811 and 97962 on your iOS or Android device.
For other ways to gain access to QBO, inform the users to perform the solutions outlined in this article: Recover your Intuit Account if you can’t sign in. From there, choose the scenario that fits their situation.
For more insights about the multi-factor authentication feature and how it protects the security of your account, click this link: Secure your Intuit Account and prevent lockout with extra verification methods.
In case you wish to change your account information and email address, explore the links below for detailed steps:
Keep in touch if you have other QuickBooks concerns or additional questions about user access or permissions. The Community is always ready to provide the guidance you need.
