Let me share some troubleshooting steps that can help your users access their accounts, Doaa.
2-factor authentication is a security measure designed to confirm the identity of a user signing into an account using their login ID and password. For security, it's not recommended to disable 2-factor authentication.
If the user didn’t get a text, email, or phone call with the verification code, please know it takes a couple of minutes for the code to arrive. In addition, they can also perform the following steps:
- Check your junk mail or spam folder to see if the email went there.
- Check all email addresses you might've used to sign up for your account.
- Unblock or add Do_not_reply@intuit.com as an approved sender in your email app.
- Select the I didn’t get a text, I didn’t get an email, or I didn’t get a phone call link on the product sign-in page to get a new code.
- Make sure to allow or unblock our numbers 88811 and 97962 on your iOS or Android device.
For other ways to gain access to QBO, inform the users to perform the solutions outlined in this article: Recover your Intuit Account if you can’t sign in. From there, choose the scenario that fits their situation.
For more insights about the multi-factor authentication feature and how it protects the security of your account, click this link: Secure your Intuit Account and prevent lockout with extra verification methods.
In addition, here's an article that you can use in the future in case you wish to change your account information: Update or change your Intuit Account sign-in information
Keep in touch if you have other QuickBooks concerns or additional questions about user access or permissions. The Community is always ready to provide the guidance you need.
