I have tried to cancel QUICKBOOKS on line and it will not let me.

Hey there, jmfholland. Allow me to help you with canceling your QuickBooks Online subscription.

There are times that the browser is full of frequently accessed page resources, causing some unusual responses. Let's access your account in a private browser. This mode doesn't save your searches, visited pages, log-in details, and cookies.  

You can use the shortcut keys that I've listed below.
 

• Ctrl + Shift + P (Internet Explorer or Firefox).
• Command + Shift + N (Safari).
• Ctrl+ Shift + N (Google Chrome.

Once signed in, go back to your Billing & Subscription page and cancel the account from there. If it rectifies the issue, go back to your main browser and clear its cache to remove the browser's history. You may also try accessing your account using another supported browser.

However, if you're still unable to cancel your subscription, I'd suggest getting in touch with our QuickBooks Online Support who can help you revoke the account.

You can use our live messaging option from 6:00 AM to 6:00 PM on weekdays and 6:00 AM until 3:00 PM on Saturdays. To ensure we address your concern on time, check out our support hours.

Additionally, the following write-up provides more information about the data availability and cancelation policies in QuickBooks Online: What happens to my QuickBooks Online data after I cancel?

In case you want to resubscribe in QuickBooks Online, you can go through this article for the detailed steps: How to resubscribe or reactivate QuickBooks Online.

Let me know if you have additional questions about this or need anything else in QuickBooks. I'm just a click away to help you. Have a great rest of the week!

Hi, jmfholland.

Hope you're doing great. I wanted to see how everything is going about canceling your QuickBooks Online subscription yesterday. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I'd be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!

After intense running around and payments still coming out my account is to say I'm unsuccessful in deleting the account.

now i access quick books and says im on a trial again and i have no account any place.

it has no menus now with lets get started screen is all i see.

google pay and google play have all been checked with no info there.

I appreciate you bringing this to our attention, @Bexsecurity. 

It seems like you're trying to cancel your QuickBooks Online free trial. If you haven't yet, I recommend following the troubleshooting steps shared by my peer above to isolate the issue. If it doesn't work even after doing the steps, I suggest contacting our Phone Support team for further investigation. They can verify the status of your trial account and explain why you're having difficulties canceling it. 

Here's how you can connect with them: 

1. Go to the Help icon in the top right-hand corner.
2. Select Search, then press the Contact Us button.
3. Enter your question in the box and hit Continue.
4. Please choose the best way you'll want to reach out to us.

Make sure to check their support hours so you'll know when agents are available.

If you want to avail of the product service someday, you can still subscribe with the same credentials and access your data as long as you do so within 90 days. To learn more about it, check out this article: What happens to my QuickBooks Online data after I cancel?

Leave a reply below if you've got additional questions regarding your QuickBooks Online trial account. The Community team is always around to assist. 

Same issue. Looks like they want to steal our money without providing any support to prevent that theft. 
You'd think we live in a just world where online, traceable theft wouldn't happen but these people just do it openly. They likely have policies in place to threaten customers who want to leave. I already tried cancelling last year. Looks like they re-subscribed me without me knowing and now I have a $288 charge on my account for services I can't even use. Their site won't let me cancel. 

It's literally theft.. 

@Kevin3da 

QB Online or QB Desktop?