I need a person to help me cancel my payroll subscription?

Hi there, Accountant Patrick.

I appreciate your time posting here in the Community. 

Let's perform some troubleshooting to check if this is a browser-related issue.

For private user:

• Google Chrome: press CTRL + Shift + N
• Mozilla Firefox: press CTRL + Shift + P
• Internet Explorer: press CTRL + Shift + P
• Safari: press Command + Shift + N

If this works, please open a default browser and clear the cache. Then, cancel the subscription.

If the error persists, see this reference to reach out to our QuickBooks Online Support.

I'm always here to provide assistance. Have a good day!

Same!!! I chatted last week for 40 minutes and then the person said they couldn't help me.  I am being billed for my subscription that I cancelled back in January.  I am now on hold for 15 minutes so far in order to talk to a human.  So frustrating!!

Hello, stacie973.

I know how it feels when you're still charged for the subscription that's already canceled. Let me route you to the right support so this issue will be taken care of as soon as possible.

Normally, you'll receive an email notification that confirms the cancellation of your subscription. Since this is a billing concern that requires personal information. I'd suggest contacting our QuickBooks Support Team. They can investigate why you're still being charged for your canceled payroll subscription.

Here's how:

1. Click the Help (?) icon at the top to open the QB Assistant window.

2. Press the Talk to a human many and enter the issue/topic.

3. Follow the on-screen instruction to complete the process.

4. Choose Have us call you.

Support is available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST.

Adding the guides here in case you need to reactive your payroll subscription.

Let me know if you have further questions about your payroll subscription. I'm always around to help you. 

I can't get anyone either.  I've spent an hour so far trying to find someone to talk to.  My quick books is older and now I can't get payroll subscription any longer but they are still charging my credit card.  Should I just dispute the charges on my card now?

I've got your back, @mmock1234. Let me help you with your billing issues in QuickBooks. 

To start, cancel your payroll subscription if you longer need this. But before doing so, ensure to do the following: 

• Complete and process your final payroll
• Print necessary payroll reports
• Pay any outstanding tax deposits
• Process and file any outstanding annual or quarterly forms

Now, proceed to the cancelation: 

1. Go to the Settings ⚙ menu.
2. Choose Account and Settings.
3. Click Billing & Subscription.
4. In the Payroll section, select Cancel.
5. Fill out the online cancelation form to complete your cancelation.

If you're unable to cancel, let me share other ways to reach our support team to help you with your billing issues. You can start a convo online with a QuickBooks expert. Let me show you how:

1. Click this Contact us link.
2. Choose QuickBooks Online in the lists of products.
   
   
3. Click the Search for something else option.
4. Enter your concern in the field and click Search.
   
   
5. Select the Start a message button to get connected with our online representatives.
   
   

For more information, feel free to see this article: Cancel Your QuickBooks Payroll Subscription.

Additionally, here's an article to help you handle your QuickBooks Online subscription, whether you need to update the card on file, change your subscription, or view your billing history: Manage billing, payment, and subscription info in QuickBooks Online.

Let me know how it goes. I want to ensure everything is taken care of about your subscription in QuickBooks. Keep safe and enjoy the rest of the day!