I need to change my phone number attached to my account.

I'll help you change your phone number so you can verify your account and transfer funds as well, petesepoxy-gmail.

You can log in to your QuickBooks Payments account and update the information. Here's how:

1. Log in to your QuickBooks Payments account.
2. Select Account, then Account Profile.
3. Click Contact Information, then choose Edit.
4. Change your contact info and select Save.

Please take note that this only changes the information for the Merchant Services or Payments account. This site takes care of all online payment processing from your clients. You can follow these steps on how to update the details for the general Intuit account: 

1. Log in to QBO and click the User icon in the upper-right corner. Then, select Manage your Intuit Account.
2. Proceed to the Sign In & Security tab.
3. Under the Phone section, tap the Verify link. Then, hit Change.
4. Enter your new phone number, and then click Save.

Feel free to read the details from this article for more information: Change Your Business Name, Contact Info, or EIN in QuickBooks Online.

Don't hesitate to reply and let me know if you're able to change your phone number. You can also ask follow-up questions and I would be glad to offer my help if you need it again. 

I’m trying to change my phone number I don’t have that number no more 

Good evening, @Breebree32. 

Thanks for joining in on this thread. Let's work together so that you get your phone number updated for your QuickBooks Online account. 

To clarify, have you tried the second section of instructions listed on my colleague's post in this thread? 

Here are two guides that will be able to provide those steps and much more: 

• Change phone for QBO
• Update phone for Intuit

Reach back out if you're still unable to edit the phone number listed on your account. It's my priority that you get back to running your business. Have a great day!

I am trying to change the number for one of my employees for Quickbooks Online. They can't sign in with their old phone number.

I can help update the phone number of your employees, @av1611stands.

We can let your employees log in to https://accounts.intuit.com/ to update their information. Once signed in, they can follow the steps below to update the phone number.

1. Go to the Sign In & Security section.
2. Click the Verify link beside the Phone number. 
3. Select the Change link. 
4. Update your phone number, then enter your Password in the field. 
5. Click Save when done. 

Here's an article for future reference: Change your email, user ID, or password for QuickBooks Online and Self-Employed. It helps learn about updating accounts from Intuit Manager and recovering user ID or password.

You might want to check out these articles about managing your employees: 

• Add, edit, or inactivate an employee
• Import and export employee data

Let me know if you need more help. I'm always available here to lend a helping hand. Take care and have a good one.

Hello,

I have recently moved to another country so I don't have access to my old phone number. When I click on '' Change'' it then sends the verification code to my old number and I am not able to update my phone number.

Could you please help me to update my phone number in order to get a verification code?

Please let me know how can i fix this.

Thank you

I can provide guidance on updating the phone number associated with your account, Sajjad. 

You can use the account account recovery form in the following article to update the phone number associated with the account. You'll just have to prepare e a high-quality photo or scan of your driver's license, state ID, passport, or notarized document. After filling up the form and uploading your ID or document, you'll receive an email from no_response@intuit.com with the next steps to follow. Check out this article and scroll down to the I lost access to my phone or email address section: Recover your Intuit Account if you can’t sign in. 

Here's also how you can update or change your email address, user ID, password, and other information for your QuickBooks Online (QBO) account: Update or change your Intuit Account sign-in information. 

You might also find these articles helpful in achieving basic tasks in QBO: Video tutorials for QuickBooks Online.

Let me know if you need further assistance with updating the phone number associated to the account. I'm always here to assist. Have a great rest of the day!

Hi Joy, 

Thank you for your detailed reply and guidance.

I did the same and filled the form with my identity documents and it seems that my new phone number has been updated to my profile I can even see that as'' Verified'' but I am not getting any verification code via text message.

Can you help me in this regard? I tried the'' Call '' option but i didn't get call as well.

I really appreciate your help.

Thanks again

Thanks for following up with the Community, sajjadshakeel2020.

If you're not receiving your verification code through text, phone call, or email, there's a few things you'll want to be aware of:
 

• It can take a couple of minutes for the code to arrive.
• If you've lost your phone, you can check text messages online on the carrier's website.
• You may've accidentally blocked our phone number text messages are sent from. Be sure to allow or unblock Intuit's texting number (88811) on your iOS or Android device.

There's also a few things you can try:
 

• Check your junk mail or spam folder to see if the email went there.
• Review all email addresses you may've used to sign up for your account.
• Unblock or add Do_not_reply@intuit.com as an approved sender in your email account.
• You can get a new code sent to you by selecting the I didn't get a text, I didn't get a phone call, or I didn't get an email options on your product's sign in screen.

In the event you're still unable to sign in after trying all available troubleshooting options, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

They can be reached while you're signed in.

Here's how:

1. Use the Help (?) icon.
   
   
    
2. Click Contact Us.
   
   
    
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
   
    
4. Select Start messaging or Get a call.
   
   

Be sure to review their support hours so you'll know when agents are available.

I'll be here to help if there's any additional questions. Have a wonderful Wednesday!

I no long have that phone number and need to change it

I'm here to provide information on how to change your phone number, @Sborge2014.

You'll receive a verification code in your old or connected number to complete the update process. However, you mentioned that you no longer have the phone number, so you won't be able to receive the verification code.

To resolve this, you'll need to submit the account recovery form:

1. Click account recovery form.
2. Once an article opened, scroll down and select "I lost access to my phone or email address"
3. From the ID Type dropdown, select the identification you'll use to process your request.
4. From the Reason for request dropdown, choose the purpose of your request. 
5. From the Personal info section, complete all details needed. 
6. From the Sign in info section, type in all necessary information. 
7. Click the arrow below to proceed with your request. 

We'll process your request within one business day. 

Meanwhile, if you plan to change your business or contact name, you may also update your information in your Intuit account for them to match. 

I'm always available to answer any further questions regarding the update process. I'll keep the thread open so you can comment back. 

So I got to change my phone number on the main screen but now my merchant account number needs to be changed to my new phone number

Thanks for joining this thread, reaves cleaning and janitorial.

I'd be glad to show you how to update your QuickBooks Merchant account with the new phone number.

This can be done in just a few steps. Here's how:

1. Sign in to your QuickBooks Payments account.
2. Select Account, then Account Profile.
3. Choose Contact Information, then Edit.
4. Change your contact info, then click Save.

The following article offers additional info about updating business and account info for QuickBooks Payments.

That will do it! With this info you'll be able to update your new phone number in your Merchant account. Please feel free to reach back out if you have any other questions.

It won't let me update my number either I've tried all the posted steps and nothing is was working 

This isn't the experience we want you to have, @mbishop5135.

Let me direct you to the appropriate support to help you ensure that your contact information number is updated.

I recommend contacting our QuickBooks Payments Support team for assistance. Our experts are equipped with the necessary expertise and tools to investigate why you're unable to update your phone number. Additionally, our team can help submit a request to change your phone number on your behalf.

To get started, please follow these steps to contact our support team:

1. Log in to your QuickBooks Online company and select Help (?) at the top right.
2. Select or type Contact Us.
3. Enter your concern, then select Let's talk.
4. Choose to Start a chat with our support expert.

Our support team is available from Monday to Friday, 6 AM to 6 PM PT.

I'd also be adding this article to help you manage your QuickBooks Payments account: Manage your QuickBooks Payments account

I'm always available to answer any further questions regarding the update process. I'll keep the thread open so you can comment back.