I need to renew my subscription

Great to see you here in the Community, @calvinwall. As much as I'd like to call you today, our system automatically masked your phone number for your security. 

However, I can walk you through renewing your QuickBooks Online subscription. 

To begin with, let's sign in to your account as a primary admin, then go to your Billing and Subscription page to renew or update your payment method. 

Here's how:

1. Go to the Settings menu, then select Account and settings.
2. Select Billing & Subscription.
3. Select the Edit option next to your payment method. Please note that QuickBooks only accepts the following debit and credit cards: Visa, Mastercard, and Amex
4. Update your credit card info and ensure the address in QuickBooks is the same as the one on your credit card statement.
5. Select Confirm card or Save.

Just in case you'll encounter an error or unable to update your billing details, I'd suggest clearing your cache and cookies. This is to remove temporary files piled up in your browser's cache that are causing the error. 

If your account was canceled and you need to resubscribe, follow the steps in this help article: How to resubscribe and reactivate QuickBooks Online.

If you still need to speak with our Customer Care team, you can check out this link to request a callback: QuickBooks Online Support. 

I'd love to know everything is all set for you, @calvinwall. Let me know how it goes so I can further assist you. Take care!

Hi there, @calvinwall.

Hope you’re doing great. I wanted to see how everything is going about renewing your subscription concern you had yesterday. Was it resolved?

Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!

Do I have to renew desktop each year

I use Qb desktop. No payroll. My Qb won’t open? Why? 

Thank you for joining the the thread, @Hesse. I'll be sharing some details with you about the account renewal.

Otherwise, you're unable to use it any longer. This is the reason QBDT won't open in the first place. Renewing your product helps you access the service and acquire the most recent updates in the system, including the latest features like online services and bug fixes.

Here's how to renew your subscription:

1. Go to http://camps.intuit.com.
2. Select QuickBooks Desktop.
3. Under Product and Services, select your subscription.
4. Click Details.
5. On the Billing Information section, choose your subscription.
6. Enter the changes in your payment information.
7. Click Save and Close.

For more details on reactivating your QuickBooks Desktop account, you can read this article: Renew or reactivate your QuickBooks Desktop Payroll subscription.

I'd also like you to check our QuickBooks Desktop service discontinuation policy article to see other details about when you decide to halt your account renewal.

On top of that, I've also included this helpful article for guidance about the other account information you find in this portal: How to use the Customer Account Management Portal for QuickBooks Desktop?

Let me know if there's anything else you need with subscription renewal. I'd be pleased to help you further. Take care!

@Hesse 

Login to your CAMPS and check your license status there. If you have QB Desktop 2021 Pro Plus, you have to renew it. Otherwise, purchase a new one time license for QB Desktop 2021 Pro (not Pro Plus).

I can’t find settings !

@7188282944 

Are you using QB Desktop or QB Online?

Hi there, 7188282944.

Let me make it up to you by ensuring you're able to locate the Settings ⚙ icon in QuickBooks Online (QBO).

When you log in to QuickBooks Online, the  Settings ⚙ icon is located at the top right-hand corner of the page. Some people describe it as a wheel. 

See the screenshot below for your reference.

 For detailed instructions about updating your subscription, you can check out the How to resubscribe or reactivate QuickBooks Online article. 

I've added some articles about updating your billing info as well as payment info in QBO for your guide:

• Update your billing and subscription info in QuickBooks Online
• Update the payment information for your subscription

Keep me posted if you need further assistance finding the settings or Gear icon in QBO. It's always my pleasure to help you. Have a great day ahead!

Can't get in to renew - won't provide info from Learn More

Let me make it up to you by ensuring you'll renew your subscriptions in QuickBooks Online (QBO), Robgoss.

May I know if you get an error message when renewing your account? Any additional information will help me provide a timely resolution. 

In the meantime, we can perform some basic troubleshooting steps. In some cases, unexpected behaviors from the program are caused by stored cache and site data in a browser.

You can rule this out by using an incognito window:

• Google Chrome: Ctrl + Shift + N
• Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

Once logged in, renew your account. If it works, go back to the regular browser and clear the cache. You can also use another supported browser.

Here's an article you can refer to for more details on renewing or reactivating your QBO account. This includes answers to frequently asked questions about the process: How to resubscribe to or reactivate QuickBooks Online.

I've added this article to learn more about updating your billing and payment information:  Manage billing, payment, and subscription info in QuickBooks Online.

Keep me posted if you need additional information about your subscription renewal. I'll be right here to help you. 

I NEED TO RENEW MY SUBSCRIPTION

@TERRY L TAYLOR   Because you obviously didn't read any part of this thread, let me help you out.  

Follow any of the instructions already posted above.

Have a nice day.  

hi 

i would like to renew the subscribtion for one year , it allow me only for one year 

I'm here to provide information and answer questions to the best of my abilities. Let me help you manage your QuickBooks Account.

If you need to update your billing frequency, go to your Billing and Subscription page to edit your payment method. 

To do this:

1. Sign in to QuickBooks Online.
2. Go to the Gear > Account and Settings.
3. Click the Billing & Subscription.
4. Pick Switch to monthly billing or Switch to annual billing.
5. Press Switch, and then Done.

If you need to resubscribe your account, please follow the steps below:

1. Sign out, then sign in again.
2. Go to Settings  ⚙, and select Account and Settings. 
3. Go to the Billing & Subscription, then, Resubscribe.

Additionally, please refer to this page for more information: How to resubscribe to or reactivate QuickBooks Online.

You can also navigate to this page if you want to start a new one and subscribe to an annual account in QuickBooks Online: https://quickbooks.intuit.com/ph/pricing/

Keep me posted if you need more queries about managing your QBO account. I'm delighted to support you.

We have been trying to renew our payroll subscription for 3 weeks.  You are showing a person on the account who has been dead for 15 years.  We have sent you everything possible and still no help.  Our subscription expires in 3 days.  This is a nightmare and we can't get help. 

I understand how challenging it can be to renew your payroll subscription after you've sent everything, Mark. No worries, I'm here to guide you so you can continue using our payroll service. 

I recommend contacting our QuickBooks support team to follow up on your request about your payroll subscription renewal status. Inform them about the expiration date of your current subscription and that it needs to be renewed as soon as possible.

Here's how:

1. Head to this link: Contact Us.
2. Select QuickBooks Online product and click Continue.
3. Select Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

Furthermore, you can also consider upgrading your subscription to a higher plan in QuickBooks Online.

Keep us updated with the renewal of your payroll subscription by leaving a reply below. We're always open 24/7 to assist you.

I need to give Intuit my card information to renew

Feel free to follow ANY of the steps already provided. 

Hey there, @Neavfd. 

Thanks for chiming in on this thread. 

As @Just_me stated, you're more than welcome to use any of the steps listed on this thread by my other colleagues. If you're unable to find them, reach back out or review this guide: 

Resubscribe or reactivate QuickBooks Online 

If you have any other questions, don't hesitate to come back. Have a wonderful day!