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root94
Level 1

Master Admin Claim

 
18 Comments 18
lynda
Community Champion

Master Admin Claim

Can you provide details of the situation?

 

DivinaMercy_N
Moderator

Master Admin Claim

Hello, @root94.

 

Allow me to share some info about the Master Admin claim in QuickBooks Online (QBO). If you're going to transfer the master admin role to an existing QBO user, you may follow the steps below:

 

  1. Go to Settings and select Manage Users. Make sure you sign in with the master admin accountmasteradmin1.JPG
  2. In the User Type column choose the user you want to be the master admin, select Edit to transfer the role to them.
  3. Click the small arrow in the Action column to the right of the user. Then, choose Make master adminmaster admin.JPG
  4. For security, we send a verification code to the phone number or email on file for your account. When you receive the verification code, enter it, and hit Continue.
  5. In the window, tap Make master admin to confirm that you want to make the change.
  6. Go to Settings and tick Sign Out to sign out as the current master admin.
  7. When the user gets the invitation email, ask them to click the link and accept the invitation.

 

If you want to transfer the role to a new user, you may see this article for the detailed steps: Change your QuickBooks Online master admin user.


Also, here's a helpful article that you can open to know more about managing users in your QBO account: User types and user permissions.

 

Please let me know if there's anything else I can do for you about the master admin claim in QuickBooks. I've got your back and am always willing to help. Take care always.

TroyO
Level 1

Master Admin Claim

How do I make a claim to change master admin?  Is there a form to fill out?

Fiat Lux - ASIA
Level 15
gpicerne
Level 1

Master Admin Claim

The Master Admin listed on my account Sean Lyles was released from the company in March of 2019. I need to get the Master Admin changed to me "Gwyn R Picerne" as I am the owner of the company and I need to access account for tax purposes. 

I did dissolve the Sterling Trade Services LLC in June of 2019.

Thank you,

Gwyn Picerne

407-257-6468

MaryLandT
Moderator

Master Admin Claim

Hi there, gpicerne,

 

You can follow the link provided by  @Fiat Lux - ASIA in this to process your master admin request.

 

Or you have the option to contact our QuickBooks Online Support Team. They can help process the claim for you in a secure environment. Here's how to get in touch with them:

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

Let me know how the contact goes by leaving a comment below. I'm always right here to help ensure you're able to change the master admin of your account.

i need to do a increase  on paym
Level 1

Master Admin Claim

he is the owner of the company and the old accountant  is the master admin and would apply to having the mma changed 

 

Fiat Lux - ASIA
Level 15
horsewomankaren
Level 1

Master Admin Claim

I was told by Quickbooks that I need to do a Master Admin Claim so that I can change the email address that Is on my account but no longer any good.

horsewomankaren
Level 1

Master Admin Claim

I moved and no longer can access the email on my acount and need to change my password and email for my accounts

 

Fiat Lux - ASIA
Level 15

Master Admin Claim

@horsewomankaren 

Are you still able to access as Company Admin?

horsewomankaren
Level 1

Master Admin Claim

No. I can't get into anything. It is Quickbooks Pro 2015. and I chose not to pay to keep getting updates as they were more of a hassel as I just wanted the plain quickbooks. 

horsewomankaren
Level 1

Master Admin Claim

No

LeizylM
QuickBooks Team

Master Admin Claim

Thank you for getting back to us here in the Community, horsewomankaren. 

 

In QuickBooks Online (QBO), it could only have one Master Admin. If you'd want to change the Master Admin role, you must be signed up as the Master Admin to transfer it.

 

To change the role, the user must be listed as an Admin first. If they’re not, you can choose the Edit to change them to an admin. Once done, you can request to be the primary admin.

 

For more information about this process, you can read this article: Change your QuickBooks Online master admin user

 

I'd also suggest contacting our customer support team. This way, they'll be able to guide you through the whole process of the Master Admin rights. 


Here's how:

 

  1. Click the Help menu in the upper-right hand corner.
  2. Type in "Talk to a human", then press Enter.
  3. Look for I still need a human and click on it.
  4. Click Get help from a human or Contact Support Team.
  5. Select between Send a messageSchedule an appointment, or Get a callback.

 

Let me know if you have any other concerns. I'm always here to help. Wishing you and your business continued success.

 

 

 

 

 

 

 

Fiat Lux - ASIA
Level 15

Master Admin Claim

@horsewomankaren 

You may purchase a 3rd party password removal service as the last resort.

cattle2
Level 1

Master Admin Claim

I need to change the admin user on the desk top version,how do i do that?

Irene R
QuickBooks Team

Master Admin Claim

Welcome to the Community, Cattle2. You've come to the right place for assistance in transferring the admin user to your QuickBooks Desktop (QBDT).

 

In using QBDT, there are two kinds of admin users: the Company primary admin and the Intuit Account primary admin. If you're referring to the Company's primary admin, kindly note that you can only have one primary admin and sign in as the Primary admin upon transferring. In instances where the Primary Admin isn't around and can't make changes, you can send a request to our account protection team.

 

Once allowed, follow the provided guidelines below to transfer your primary company admin in your QBDT:

 

  1. Go to Company, then choose My Company.
  2. Click on the Manage Your Account tab.
  3. Log in with your Intuit Account info. This should be different from what you use to sign in to your company file.
  4. Scroll down to the Primary Contact section and pick Change.
  5. Choose the new primary contact from the list of contacts in the account.
  6. Once done, click Save and Close.

 

Moreover, the admin should invite or add the user if the user isn't on the list of contacts. After that, the user should accept the invite to change the primary contact on the account.

 

Furthermore, if you meant to change your Intuit Account primary admin, you could refer to more information in this article: Transfer the primary admin role in QuickBooks Desktop.

 

Additionally, you can create and manage roles in your QBDT account to help handle your financial entries. You can utilize this material for more details: Create and manage users and roles in QuickBooks Desktop Enterprise.

 

Let me know if you have additional questions about changing your admin in your QBDT, Cattle2. You can reach out to the Community at any time. Take care!

Deity Alpha
Level 6

Master Admin Claim

@cattle2 

Can you login to CAMPS and find your license code there?

https://camps.intuit.com

 

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