Master Admin Claim

The Master Admin listed on my account Sean Lyles was released from the company in March of 2019. I need to get the Master Admin changed to me "Gwyn R Picerne" as I am the owner of the company and I need to access account for tax purposes. 

I did dissolve the Sterling Trade Services LLC in June of 2019.

Thank you,

Gwyn Picerne

[phone# removed]

@TroyO 

For your reference

https://quickbooks.intuit.com/learn-support/en-us/intuit-account/request-to-be-the-master-admin-or-primary-contact/01/623724#M8877

Welcome to the Community, Cattle2. You've come to the right place for assistance in transferring the admin user to your QuickBooks Desktop (QBDT).

In using QBDT, there are two kinds of admin users: the Company primary admin and the Intuit Account primary admin. If you're referring to the Company's primary admin, kindly note that you can only have one primary admin and sign in as the Primary admin upon transferring. In instances where the Primary Admin isn't around and can't make changes, you can send a request to our account protection team.

Once allowed, follow the provided guidelines below to transfer your primary company admin in your QBDT:

1. Go to Company, then choose My Company.
2. Click on the Manage Your Account tab.
3. Log in with your Intuit Account info. This should be different from what you use to sign in to your company file.
4. Scroll down to the Primary Contact section and pick Change.
5. Choose the new primary contact from the list of contacts in the account.
6. Once done, click Save and Close.

Moreover, the admin should invite or add the user if the user isn't on the list of contacts. After that, the user should accept the invite to change the primary contact on the account.

Furthermore, if you meant to change your Intuit Account primary admin, you could refer to more information in this article: Transfer the primary admin role in QuickBooks Desktop.

Additionally, you can create and manage roles in your QBDT account to help handle your financial entries. You can utilize this material for more details: Create and manage users and roles in QuickBooks Desktop Enterprise.

Let me know if you have additional questions about changing your admin in your QBDT, Cattle2. You can reach out to the Community at any time. Take care!

Hi, Moanatci.

I understand how frustrating this must be for you. Managing your subscription without access to the primary admin email, especially with the subscription nearing expiration, is challenging. 

Since you have submitted a request already and been declined several times. Please check your email for any notification indicating the reasons why the request was unapproved and the next steps you can take. Then, you’ll need to fill out the form again and upload all of the required documents for your security. You can check the status of your request at any time.

In case the request would still be denied. I recommend contacting our Live Support team. They can offer step-by-step guidance ensuring you get the most accurate solution and assistance. (Note: You can create QuickBooks online test account if you have no available account.)

Here's how: 

1. In your QuickBooks Online company, select (?) Help.
2. Select either tab to get started:
   • Assistant: Get quick, personalised answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still chat to a human.
   • Search: Type a question, keyword or topic for QuickBooks Online self-help content or select Contact Us, type a question and Continue. Choose a way to connect with us:
     • Start a chat with a QuickBooks support expert online.
     • Ask the community to get help from businesses like yours.

Live chat is available 24 hours GMT Monday - Friday

If you have any additional questions, please don’t hesitate to reach out. We're always here to assist you.