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cwhitebuckley-gm
Level 1

My online login is linked to the wrong company. Any idea how to change that?

My login today listed companies that I know about but shouldn't have access to.  I clicked one and now I can't get to the one I want!
Solved
Best answer March 02, 2024

Best Answers
Rea_M
Moderator

My online login is linked to the wrong company. Any idea how to change that?

We'll need to verify your access to your company's administrators so you can get to open the one you want, cwhitebuckley. We'll provide more details about this below.

 

The primary or company admin may have removed you from the list of users who can access the company you want and added you to others for which you previously didn't have credentials to perform specific tasks. We recommend reaching out to them to manage your role or permissions.

 

If your login credential is now associated with multiple companies, you can switch between them easily. You can refer to this article to guide you on how: Switch between company files in QuickBooks Online.

 

Also, you may find this article handy to guide you on what to do in case you can't sign in to your QuickBooks account: Recover your Intuit Account.

 

Don't hesitate to comment in the Reply section below or visit us again if you need further help with your QBO account. Keep safe, and have a good one.

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2 Comments 2
Rea_M
Moderator

My online login is linked to the wrong company. Any idea how to change that?

We'll need to verify your access to your company's administrators so you can get to open the one you want, cwhitebuckley. We'll provide more details about this below.

 

The primary or company admin may have removed you from the list of users who can access the company you want and added you to others for which you previously didn't have credentials to perform specific tasks. We recommend reaching out to them to manage your role or permissions.

 

If your login credential is now associated with multiple companies, you can switch between them easily. You can refer to this article to guide you on how: Switch between company files in QuickBooks Online.

 

Also, you may find this article handy to guide you on what to do in case you can't sign in to your QuickBooks account: Recover your Intuit Account.

 

Don't hesitate to comment in the Reply section below or visit us again if you need further help with your QBO account. Keep safe, and have a good one.

cwhitebuckley-gm
Level 1

My online login is linked to the wrong company. Any idea how to change that?

My administrator had changed the business unit.  I didn't have an option to switch it back but they fixed it for me.

 

Thank you!

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