Showing results for 
Search instead for 
Did you mean: 
Level 1

Need to update Owner/Principal's email address

I am the Owner/Principal for my organization.  I have a new email address and need to update the email address listed in the Owner/Principal contact information in my QuickBooks account.  I have Intuit QuickBooks Payroll Standard.  How do I make this small change?

4 Comments 4
QuickBooks Team
QuickBooks Team

Need to update Owner/Principal's email address

Thanks for checking in with us, lbcwyo.


We can go to the Customer Account Management Portal for QuickBooks Desktop or CAMPS to update the primary contact information of the account. Here's how:

  1. Go to
  2. Select QuickBooks Desktop and scroll down to the Primary Contact section and select Change.
  3. Choose the primary contact from the list of contacts on the account and update the email address. 
  4. Press Save and Close.


For detailed information, see this change or update Primary Contact on your QuickBooks Account article. However, if you no longer have access to the primary contact's account, I'd suggest contacting our Payroll Support Team. They'll pull up your account in a secure environment and help you with this one. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how to reach them: 

  1. Click the Help icon on the top menu. 
  2. Choose QuickBooks Desktop Help
  3. Tap Contact us.
  4. Select Search for something else and enter your concern in the Tell us more about your question: field. 
  5. Tap Search
  6. Choose Start a Message or Get Phone Number to connect with our support. 


Just in case you'll need to request a direct deposit primary principal change in QuickBooks Desktop, see the Change primary principal for Basic, Standard, and Enhanced Payroll article for more details. Visit our Process payroll page for more insights about running and managing payroll in QuickBooks.


I'd like to know how things going after contacting our support agent, as I want to ensure this is resolved for you. Feel free to reply to this post and I'll get back to you. Take care always.

S Basehart
Level 1

Need to update Owner/Principal's email address

That changes the primary contact, but not the owner info. I had a crooked bookkeeper set up my books, and her info is under the owner. How can I actually change that and not just the primary contact info? I wrote it in a certified letter and sent it in to Intuit and even that didn't work...

QuickBooks Team

Need to update Owner/Principal's email address

Thanks for joining this thread, @S Basehart.


It's best to consult with our technical support team to further assist you in changing the info on your account. They use specific tools to pull up your account in a private place and help you update the owner's info. To connect with them, please refer to these steps:

  1. Select the Help menu.
  2. Click QuickBooks Desktop Help.
  3. Hit Contact us
  4. Enter Change owner's info, in the Tell us more about your question box.
  5. Tap Search.
  6. Choose either Call us or Message us.


I've also added this great source where you can find articles that can help you in managing your books in QuickBooks, please head to QBDT help articles at this link. This includes topics such as reconciliation, track income, and expenses, run reports, etc.


If you have further concerns with updating your QuickBooks info, feel free to get back here. I'm always around to help. Take care.

Level 1

Need to update Owner/Principal's email address

These are the instructions I was given after contacting support. This is the response that should have been posted to help people avoid having to spend a lot of time contacting support.


Fill out this form: Updated_PP_Change_form.pdf (


Submit it to: [email address removed]


Hopefully this helps people with this issue in the future!

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up