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aminnjmi
Level 2

Problem in Signing up a quickbooks online Accountant.

Hi there, One of my colleague has become an accountant and he is willing to start his practice by signing up the Quickbooks online Accountant. But when he provide his email, Name, Phone No. and password he could not go further and received the following message. "The feature you have requested is temporarily unavailable. Make sure your browser has javascript and cookies enabled. The Screenshot is attached. You are requested to help
Solved
Best answer March 11, 2021

Best Answers
AileneA
QuickBooks Team

Problem in Signing up a quickbooks online Accountant.

Hello, aminnjmi. 

 

Thank you for choosing QuickBooks as your accounting software. Let's isolate this case by using a private browser or incognito. One of the possible reasons why you experience an error when a window opens up could be due to the browser's full cache that causes QuickBooks to get this unusual behavior.   

 

To start, log into your QuickBooks account using a private browser/incognito. Here's how: 

 

  • Press Ctrl+ Shift + N keys on your keyboard (Google Chrome)
  • Press Ctrl+ Shift + P keys on your keyboard (Firefox or Internet Explorer)
  • Press Control+ Option + P keys on your keyboard (Safari)  

 

If the private browsing session works, it means that you need to clear the browser's cache so the system can start fresh. You can also do this task on other supported, up-to-date browsers. Clearing the cache will refresh the system, and you'll be able to work with clean trash.       

 

For more information about signing up in QuickBooks, you can check out this article: Sign up for QuickBooks Online Accountant

 

Reach out to me if you have any other concerns. I'll make sure you're taken care of. Have a pleasant day!

View solution in original post

42 Comments 42
AileneA
QuickBooks Team

Problem in Signing up a quickbooks online Accountant.

Hello, aminnjmi. 

 

Thank you for choosing QuickBooks as your accounting software. Let's isolate this case by using a private browser or incognito. One of the possible reasons why you experience an error when a window opens up could be due to the browser's full cache that causes QuickBooks to get this unusual behavior.   

 

To start, log into your QuickBooks account using a private browser/incognito. Here's how: 

 

  • Press Ctrl+ Shift + N keys on your keyboard (Google Chrome)
  • Press Ctrl+ Shift + P keys on your keyboard (Firefox or Internet Explorer)
  • Press Control+ Option + P keys on your keyboard (Safari)  

 

If the private browsing session works, it means that you need to clear the browser's cache so the system can start fresh. You can also do this task on other supported, up-to-date browsers. Clearing the cache will refresh the system, and you'll be able to work with clean trash.       

 

For more information about signing up in QuickBooks, you can check out this article: Sign up for QuickBooks Online Accountant

 

Reach out to me if you have any other concerns. I'll make sure you're taken care of. Have a pleasant day!

View solution in original post

MMelchert
Level 1

Problem in Signing up a quickbooks online Accountant.

Has anyone found another solution to this? Clearing the cache and cookies did not work for me.

Fiat Lux - ASIA
Level 15

Problem in Signing up a quickbooks online Accountant.

@MMelchert 

If you are using Chrome, try on Edge or Firefox.

MMelchert
Level 1

Problem in Signing up a quickbooks online Accountant.

I had tried this on chrome after clearing cache and cookies, also tried on chrome in incognito mode and tried on MS Edge.  All returned the same message. An employee of mine tried on his phone as well and also received the same message.  

Catherine_B
QuickBooks Team

Problem in Signing up a quickbooks online Accountant.

Hello there, MMelchert.

 

What error message did you get when trying to sign up for QuickBooks Online Accountant? If you're also getting the The feature you've requested is temporarily unavailable error, our engineers are looking into this issue. I'd suggest reaching out to our Phone Support Team so they can add your account to the notification list. 

 

Once everything's okay, you can refer to these links on how to manage your account: 

 

We hope to have an update soon. If you have other questions, please don't hesitate to post them here. Take care!

joejoejoe
Level 1

Problem in Signing up a quickbooks online Accountant.

Its now a week after the QB response and I am still getting the error  "The feature you've requested is temporarily unavailable".  I also tried using Chat and the person who answered that was unaware of the issue.  I find it incredulous that Intuit cannot fix this and allow new signups.

JenoP
QuickBooks Team

Problem in Signing up a quickbooks online Accountant.

Hi there, joejoejoe.

 

The status of the investigation is still open at the moment. This means that our engineers are still working to resolve the issue. 

 

I can see that you've already reached out to our Chat Support Team about this error. I would still recommend reaching out to them so they can add you to the list of affected users. You can also provide or mention INV-54160 so they can immediately view it and add you to the list. 

 

  1. Click the Help menu in the upper-right hand corner of your QBO account.
  2. Type in "Talk to a human" in the chatbox, then press Enter.
  3. Select Get help from a human.
  4. Click Chat with us or Have us call you

 

Don't hesitate to let us know if you need more help when working in QuickBooks. We'll make sure everything is sorted out.

Fiat Lux - ASIA
Level 15

Problem in Signing up a quickbooks online Accountant.

@joejoejoe 

Do you need to open a new QBO Accountant account or a new QBO account?

https:// quickbooks.grsm.io/US

https:// quickbooks.grsm.io/us-promo

 

Brilliant16
Level 1

Problem in Signing up a quickbooks online Accountant.

Unable to sign up from 3 days to developer account.
I Did everything (incognito, different browser, Internet, device), only left one thing (to go to Mars and tried from there) to sign up. Every time I received an error This feature is Unavailable. 

can you please update me If anything problem with sign up. 

JudeM
Level 1

Problem in Signing up a quickbooks online Accountant.

Hi Mmelchert, 

 

Have you got the solution for this? Been experiencing this for almost 3 days now. I have tried the suggested troubleshooting here but to no avail. I still get the message that the service is temporarily unavailable.

 

Please share if you do, QB please help.

 

Thanks! 

Mich_S
QuickBooks Team

Problem in Signing up a quickbooks online Accountant.

I'd like to help you in signing up for QuickBooks Online Accountant, @JudeM.

 

Thank you as well for going through some of the troubleshooting processes that my colleagues provided. since you still got the same issue, I recommend you sign up directly from our webpage. If the issue persists, you can contact our Customer Support team.

 

Here's how:

  1. Login to your QuickBooks account.
  2. Go to the Help (?) menu.
  3. Hit Contact Us, and give us a short description of your concern.
  4. Click on Let’s talk.
  5. Start a chat with a support expert.

 

To check for support availability, you can review this article: Contact QuickBooks Online Accountant and ProAdvisor Support.

 

Just leave a reply below if you have further questions. I'm always available. Stay safe!

Fiat Lux - ASIA
Level 15

Problem in Signing up a quickbooks online Accountant.

@JudeM 

This is an ongoing problem since June and occurs in ALL QBOA regions, not just QBOA US version. I don't know what they are doing behind the curtain on this matter.

 

QBOA Singapore unavailable.jpg QBOA unavailable.jpg

 

VShip
Level 2

Problem in Signing up a quickbooks online Accountant.

Just wondering if QB has a solution to this. 

Fiat Lux - ASIA
Level 15

Problem in Signing up a quickbooks online Accountant.

@VShip 

No QuickBooks team respond to my reply. Don't expect too much 8)

It is highly possible they are cleaning QBOA database in their system. 

LeizylM
QuickBooks Team

Problem in Signing up a quickbooks online Accountant.

Hi, VShip. 

 

Thanks for bringing this to our attention.

 

As mentioned by my colleague, JenoP that the status of the investigation is still open. 

 

In the meantime, I recommend you get in touch with our Customer Care Team. This way, you'll be added to the list of affected users and be notified once there is an update or progress of the investigation via email.

 

Here's how:

 

  1. Click the Help menu in the upper-right-hand corner.
  2. Type in "Talk to a human", then press Enter.
  3. Look for I still need a human and click on it.
  4. Click Get help from a human or Contact Support Team.
  5. Select between Send a messageSchedule an appointment, or Get a callback.

 

Check out our available hours of operation through this article: Support hours and types.

 

We appreciate your patience while we continue working on this. I’ll be around if there’s anything else you need.

Vatsan
Level 2

Problem in Signing up a quickbooks online Accountant.

Why is this case marked as Resolved when the issue with accountant user access still persists. Is there any timeline that Intuit has to resolve this problem. I have been facing this problem for more than 3 months now.

Fiat Lux - ASIA
Level 15

Problem in Signing up a quickbooks online Accountant.

@Vatsan 

The problem still persists and no formal announcement to date. Patient would be their keyword and you have to deal with it 8p 

Vatsan
Level 2

Problem in Signing up a quickbooks online Accountant.

@Fiat Lux - ASIA Yeah. I wonder how new users are signing up. Also my concern is why is the question marked as Resolved when the issue is still wide open. 

Fiat Lux - ASIA
Level 15

Problem in Signing up a quickbooks online Accountant.

@Vatsan @VShip 

The signup process is back to normal. We helped create 3 accounts today for our clients without any problems.

VShip
Level 2

Problem in Signing up a quickbooks online Accountant.

How did you do it? I tried to add 2 more users but did not work. I deleted the 2 users which was not able to create account and re- added them. I clicked on the link from their invitation email, and did not work. I get same message as before. " Welcome to QuickBooks  The feature you've requested is temporarily unavailable" 

Archie_B
QuickBooks Team

Problem in Signing up a quickbooks online Accountant.

Hello there, VShip.

 

I've checked our system just now and there has been no report of any behavior just like the one you encountered. 

 

You can try fixing this type of issue by following the steps to clear your browser's cache given by colleague AileneA above.

Other workaround would be using a supported browser. Below are the supported browsers that works with QuickBooks Online:

 

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
  • Safari 11 or newer

 

You can use this link to check if your browser is currently compatible: Browser health checkup tool.

 

I've also included this article for more information in managing your accounting team: Add and manage your accounting team in QuickBooks Online Accountant.

 

Let me know how it goes or if you still need further assistance. I'm always here to help. Have a wonderful week!

VShip
Level 2

Problem in Signing up a quickbooks online Accountant.

Archie, 

Thanks for your reply. I did all that. 

Can you please check this case number? Case Number. [removed] (INV-53254 ). Is this solved yet.  Should I be doing something different? 

Catherine_B
QuickBooks Team

Problem in Signing up a quickbooks online Accountant.

The case investigation is still open at the moment, VShip.  

 

I looked into our list of reported issues and the number you shared is still open. Our engineers are looking to the root cause of why you're still unable to accept the email invite. 

 

I suggest reaching out to us so we can add your email address to the notification list. When we have made progress on this we will let you know via email.  

 

Here are the steps on how to contact us:

 

  1. Click the Help menu in the upper-right-hand corner.
  2. Type in "Talk to a human" twice in the chatbox, then press Enter.
  3. Select Get help from a human.
  4. Click Chat with us or Have us call you

For our list of available hours and support types, you can click here.   

 

You can check out these links that will help accept client invites once the issue is resolved:  

 

Thanks for your patience while we're continually working on this concern. I'm just here to help you if you have other questions. Take care!

Vatsan
Level 2

Problem in Signing up a quickbooks online Accountant.

Did you have to clear your cache and browse in incognito mode in order to achieve that? Because I still can't sign up.

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