QuickBooks Pro 2019 Desktop Updates

Thanks.  But will the update install automatically since I'm set up for it if I ignore the update messages?  I set up auto updates thinking I would avoid the manual method but it sounds like that's not the case.  Maybe I'm missing something.

Hi there, @jam11.

Thanks for reaching out to us for your concern. I can help check why your getting an update notices when opening QuickBooks.

QuickBooks should be automatically downloading the update when it is released since you configure the program to this feature. Now, you have one option to check why you're still prompt to update.

This can be a one time messages and may be disabled through Preferences.

Here's how:

1. Go to the Edit tab.
2. Select Preferences.
3. In the General tab, click My Preferences.
4. See if the Bring back all one time messages feature is enabled. If so, you may unchecked the box and see if you'll still encounter the same thing.

This information should help you disabled the update reminder. Let me know how things go after following the steps above. If you have other questions aside from this, just leave a reply below. I'd be glad to answer.

We updated to 2019 yesterday. It is extremely slow! It take a minimum of 10-20 seconds, after clicking anything, for it to respond. Never had this issue with previous versions. Is this a glitch that will be fixed/addressed asap?

Same issue!!  I had Geek Squad check  my computer and they said it’s the QuickBooks program. I have nothing but problems after I updated to the 2019 version 

Thanks for joining this thread, @wgilliamRN72. 

I'll share some steps to help speed the performance of your QuickBooks Desktop. 

Just to confirm, did you already perform the steps outlined in the article provided by @Anonymous above? If not, I suggest you to do so. 

First, please make sure that your computer meets the minimum requirements to run the program. The program's performance decreases as the size of the company file increases.

If you have a large file and still experiencing performance issues, you can reduce your file's overall size by using the Condense Data utility. You'll first need to create a backup of your company file since the steps below are irreversible.

Here's how: 

1. Go to the File menu at the top. 
2. Select Utilities. 
3. Choose Condense Data. 
4. Select the first option during the condense process. Note that the system will advise you of the approximate reduction in your file.
5. Click Next. The Working on your file now window will appear. 
6. Click Close once the process is complete. 

If the first option doesn't work, you can perform the other solutions through this article: Fix QuickBooks Desktop Performance Issues. 

Stay in touch with me how things go after performing the steps above, @wgilliamRN72. 

Please drop me a line below if there's anything else you need. I'll gladly help. 

If you click "NO", it closes down QB.  So you're not really given an option.

Hi @lmuetzel,

Let me get into the thread to assist you on the issue you encounter.

Would like to verify if you have followed what my colleagues suggested as a fix.

If you did, please repair your QuickBooks desktop to make sure that there are no file corruptions on your software.

For Windows 7 here's how:

• Open Control Panel and clicl/tap on Programs and Features.
• Select QuickBooks desktop.
• Click on Repair above the list of program.
• Choose Repair or Change/Repair.
• continue until you finish the repair process, and select Finish.

Once steps above is done, please restart your computer.

That will make sure that there are no issue on the Quickbooks file.

For further assistance I would suggest to contact our Tech Support team.

Hi there, @lmuetzel.

I appreciate you for providing me with that clarification. The option to update the clients' files all at once isn't available. You need to install the latest release to each company file.

Additionally, you can see this prompt if the update is not complete. Thus, you need to download the release manually, then install it to update the file. Make sure you're in single user mode, and the file is not over the network.

Since the automatic update is set up in each client's file, you can also turn off the pop-ups in QuickBooks. This way you won't see the notification once the new release is available.

Here's how: 

1. From the Edit menu, select Preferences.
2. From the Preferences window, select General on the left column
3. Go to the My Preferences tab.
4. Check the box next to Turn off pop-up messages for products and services. 
5. Click OK.

For additional reference, the following article contains information about the recent changes, improvements, and fixes for you product: Latest release available for QuickBooks Desktop 2019.

In case you need tips and related articles in the future, visit our QuickBooks Community help website for reference: QBDT Self-help. 

Let me know if you have further questions. I'll be happy to help you out. 

Hey @lmuetzel,

You can try running the Verify & Rebuild Data utilities in QuickBooks. Let me discuss this further and guide you how.

Running these data utilities allows you to identify errors in your company file which causes these notifications to update.

You can follow the steps below in running the data utilities:

1. To Verify Data:
   1. Click on File from the menu bar.
   2. Choose Utilities, then click on Verify Data.
   3. If you see QuickBooks detected no problem with your data, select OK.
   4. If Verify finds an issue with your data, you will be prompted to Rebuild Now or View Errors.
2. To Rebuild Data:
   1. Click on File from the menu bar.
   2. Choose Utilities, then click on Rebuild Data.
   3. On the QuickBooks Information window, select OK.
   4. If your screen displays QuickBooks is not responding but your cursor is moving, Rebuild is still ongoing.
   5. Select OK when you see Rebuild has completed.

Once done, you can update again your company file in Single-user Mode.

You can refer to this article for more information: Resolve Data Damage on Your Company File.

Don’t hesitate to let me know if you have any other concerns. I’ll be here to help you.

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@jam11 wrote:

My QuickBooks 2019 Pro Desktop is set up for automatic updates but I keep getting notices when I open the program that updates are available and asking if I want to install them.  Isn't the whole point of automatic updates to avoid this?

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updeted my sysrem

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@Mibanco1527 wrote:

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@jam11 wrote:

My QuickBooks 2019 Pro Desktop is set up for automatic updates but I keep getting notices when I open the program that updates are available and asking if I want to install them.  Isn't the whole point of automatic updates to avoid this?

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Good to see you here in the Community, @Mibanco1527,

I appreciate your efforts in performing the steps provided by my colleagues. Allow me to guide you to get the correct support to get this addressed as soon as possible.

If you still get the same results, I'd recommend contacting our Desktop Chat Support. They can access your account in a secure environment and investigate the issue.

Here's how you can reach our Desktop Specialist:

1. Open QuickBooks Desktop.

2. Click the Help tab at the top menu bar (you can still do this without opening a company file).

3. Click QuickBooks Desktop Help or press the F1 key.

4. Click Contact Us.

If you need anything else, please post a comment. Helping you will always be my pleasure. Wishing you and your business continued success.

I accepted the free update to 2019 and my company files were converted to 2019. I had six licenses for 2018 before this happened and now only one user can be online. QB demand that i buy the additional licenses and since the host computer updated and the files were converted i can't go back without losing a weeks data. 

There was no warning that this would happen and no notice of additional costs. The rep and their supervisor won't help us. I have five people not keeping up until i pay what i consider a ransom.

If this has happened to you contact me   [email address removed]

it didn't give me an option but when it did i lost the additional 5 licenses i had paid for for 2018

When i allowed the update to 2019 it only update d with one license and QB demands i buy the other five licenses i paid for with 2018

Thank you for providing details about your concern, @GuyfromMontana.

I know that you've already reached out with our support team. However, since here in the Community, we don't have the tools to check your account. I suggest contacting the QuickBooks Desktop support team again to verify the cause of your issue. They have the tools to pull up your account and review the details. Also, they will explain further what needs to be fixed with your licenses.  

Here's how to contact support:

1. Go to the Help tab.
2. Select QuickBooks Desktop Help and click Contact Us.
3. From the Description box, type in "License Questions", then hit Let's talk.
4. Choose between Get a callback or Start messaging.

Moreover, to keep you updated with the latest features and business tips in QuickBooks. You can visit our QuickBooks blog. We're happy to share with you the 7 ways to be productive while working remotely using your QuickBooks software. 

Let me know how it goes and leave a reply below. I'm always here to help you. Stay safe and take care always!

I'm trying to open quickbooks and it says it is updating now for 2-3 days. never opens. any ideas?

FYI, I stopped payroll subscription end of December. It has been working until now . Start a new post if need be. I don't know how !