CAMPs only shows old versions - can't access my account to update payment method

Thanks for reaching out to the Community, kyleknapp. I appreciate your detailed information.

If the Customer Account Management Portal (CAMPs) is displaying incorrect information, it's possible you might have registered different products with different emails.

You can try logging out of CAMPs, then signing back in with the correct credentials, or using your Claim Account option to merge multiple accounts.

Here's how to merge:
 

1. Sign out of CAMPs, then return to the sign in screen.
2. Instead of signing in, select Claim Account. This will let you connect accounts with different emails.
3. Once you've claimed your account, you can sign in to one of them and see all of the associated products.

If you'd prefer to sign in to another account instead of merging, but are having trouble signing in, you can use your I forgot my user ID or password option on the login page.

I've also included a detailed resource about managing Intuit Accounts which may come in handy moving forward: Change, manage or update your Intuit Account with CAMPs

Please don't hesitate to send a reply if there's any questions. Have an awesome Thursday!

There is no "Claim Account" option on the sign-in screen

There is no "Claim Account" option on the sign-in screen

Thanks for getting back with the Community, kyleknapp.

Since you're not seeing your Claim Account option on the CAMPs sign in screen, I'd recommend checking your browser.  It's possible this could have something to do with temporary internet files. Browsing applications store these types of records, but sometimes they can cause issues with certain webpages. You can open a private window and check to see if pages load properly.

Here's how to access incognito mode in some of the most commonly used web browsers:

• Google Chrome - Ctrl + Shift + N
• Mozilla Firefox - Ctrl + Shift + P
• Microsoft Edge - Ctrl + Shift + P
• Safari - Command + Option + P

If pages are loading correctly while browsing privately, it's likely this problem's being caused by your browser. You can try clearing cached data and Intuit-specific cookies.

In the event you continue not not seeing your Claim Account option while browsing in incognito mode, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

I've also included a detailed resource about working with Intuit Accounts which may come in handy moving forward: Recover your Intuit Account if you can’t sign in

I'll be here to help if there's any additional questions. Have a great Thursday!

@kyleknapp 

How did you purchase your license? To Intuit directly or through a partner?

It seems you have more than one CAMPS account.

We ordered it directly from Intuit.