Can you help? I Cannot add a new user ,please advise ?

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Welcome to the Community, giovanna1.

I'm here to help add a new user in QuickBooks Online.

You'll have to log in as a Master administrator or Company administrator to be able to add a user.

Once done, follow the steps below:

1. Choose the Gear icon at the top, then select Manage Users.
2. Click the Add user button on the right.
3. Select which type of user you'd like them to be.
4. Enter the new user's e-mail address and name.
5. Click Save.

Here's an article for more detailed steps: How to add, delete, or change a user's access.

If you opt to give us a call, check out this steps for our contact information:

1. Select the Help icon in the upper right of the screen.
2. Choose Contact us on the pop-up. 
3. Enter a topic in the How can we help? field (ex. support) and choose Continue. 
4. Click Get our phone number.
5. Enter your contact information.
6. Click Call me.

The information above should help you get pointed in the right direction.

 I'd like to make sure that you're able to resolve this concern, so please let me know how it goes by posting a comment below. Best regards.

Hello Giovanna1

I have the same problem. I cannot add a new user.

what should I do to fix it?

It's nice to have you here in the Community, @Christina2020.

Allow me to share with you some information on how you'd be able to add a user in your QuickBooks Online (QBO) account.

First off, let's check if your type of subscription qualifies you to add an additional user.

If you're currently using QBO Simple Start, you can only have one user for Master admin access alone. However, if you're using QBO Essentials, you're able to have up to 3 users which include the Master admin, Company admin, Standard, Time Tracking only, and Take payments only. Lastly, you can have up to 5 users for QBO Plus and up to 25 users for QBO Advanced.

You can check out this article to learn more about this including the different user types and the levels of access in QuickBooks Online: What are the number of users per level of QBO subscription?.

Also, you'll have to make sure you're the Master admin or Company admin of the account to be able to add a user as pointed out by my colleague @ PreciousB.

Once you're able to verify it, you can now add a user's access depending on the type of QBO plan you have by following the steps suggested by my colleague above.

I'll be adding this article in case you wish to delete or change a user in your QuickBooks Online account: How do I delete or change a user in my QBO account?.

As always, you can get back here in the Community if you have more questions about adding a user in QBO. I'll be here to lend a helping hand. Stay safe and have a great day, @Christina2020.

The problem still exists. I'm the Master Admin and subscribed to QBO Plus. Wanted to add first new user but unable to save. Anyone can help. Thanks 

I can help you figure this out, wps1977.

I've replicated it on my account and was able to add a new user. A possible browser issue might have caused this. We can perform some steps that can resolve unexpected results while doing a task in QuickBooks Online.  Let's add a new user to an incognito window. Please use these keyboard shortcuts:

• Ctrl + Shift + N  for Google Chrome
• Ctrl + Shift + P for Firefox
• Control + Option +P if you're using Safari

If you're able to add it successfully, let's go back to your main browser and clear its cache. This removes browsing history and starts your browser fresh. Also, use other supported browsers as an alternative.

I've also added a reference for more information when managing users in QBO:

• Add and manage users in QuickBooks Online.
• User roles and access rights in QuickBooks Online.

Please let me know if you have additional concerns related to adding users to QuickBooks Online. I'll be sure to get back to you.

@GlinetteC the keyboard shortcut works (Control + Option + P). Thanks and appreciate that !

I've tried Chrome, with and without an incognito window, and safari. In all cases the Save button remains greyed out.

Thank you for joining the thread, @Nortical.

Since you've already performed the basic troubleshooting steps and still unable to save your action, I'd recommend reaching out to our customer support. This way, they can check your account and trace the cause of the issue.

Here's how to connect with them:

1. Click the Help menu in the upper-right hand corner and click Talk to a human.
2. Type in "Talk to a human", then press Enter.
3. Look for I still need a human and click on it.
4. Select Get help from a human.
5. Choose between Chat with us, Schedule an appointment, or Have us call you.

Please check out our support hours to ensure that we address your concerns on time.

Also, our Help articles might have something that can help you with your QuickBooks concerns, too. Just make sure that the topic is set as "QuickBooks Online" to browse for related posts.

Let me know how else I can help you with QuickBooks by adding a comment below. I'm more than happy to lend a helping hand. Keep safe!

For anyone who encounters this problem, I found that the issue (of greyed out Save button when adding a New User) was caused by copying and pasting an email address to the email box. When I entered it manually it was accepted.

Thanks for Nortical, that helped me out a lot, I was copy pasting and couldn't figure out why it wouldn't save