Thanks for becoming part of the Community and getting involved with this thread, SheeperFL. I appreciate your detailed information about what you've tried so far.

There's currently an ongoing investigation about Venmo bank feeds not working and displaying a 103 error code. While our Product Investigations team is working on a solution for this, you can get in touch with our Customer Care team and request to be added to the investigation as an affected user. This ensures you'll receive email notifications about any updates relating to it.

When you get in touch with an agent, be sure to reference the investigation's case number (INV-92329). This will help them to better understand what you're contacting them about.

They can be reached while you're signed in.

Here's how:

1. Use the Help (?) icon.
   
   
    
2. Click Contact Us.
   
   
    
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
   
    
4. Select Start messaging or Get a call.
   
   

Be sure to review their support hours so you'll know when agents are available.

Please feel welcome to send a reply if there's any questions. Have a great Wednesday!

I am also experiencing this issue.  I contacted Venmo and they indicate it is an issue on the part of QB.  My credentials work when logging directly into Venmo either on the website or on the app but QB won't connect.

Hi there, @RMP-1. I'll discuss some information about the connection issue with Venmo and QuickBooks Online (QBO).

Currently, there's still an ongoing investigation about having trouble connecting Venmo to QBO as well as receiving error 103 (INV-92329). I know how difficult it is to not have this function as expected. Please know that resolving this is our top priority. Our product engineers are continuously working to determine the cause and provide an accurate solution. 

With that said, I recommend reaching out to our Phone support team to add your account to the list of affected users. Once linked, you'll receive updates regarding the status of this issue via email. Here's how:

1. Navigate to the Help menu and go to the Search tab.
2. Select Contact Us and enter a brief description of your concern or the investigation number. Example: INV-92329.
3. Click Continue.
4. Then, choose either the Chat or Call option to connect with them.

You can also manually add transactions from your Venmo account to QBO via CSV files in the meantime. Once the connection is fixed, you can then match those with the entries in your program.

It's also recommended to regularly perform the reconciliation process to ensure the balance of your accounts in QBO matches your real-life bank statements. 

If you have other concerns about the connection of your other banks to QBO, please don't hesitate to add a reply below. I'm always here ready to provide an immediate response to help fix it.

Your chat is unavailable and your help channels are closed. So your suggestion as to logging the issue is not working at all either.

Hey angelootterbein,

Thanks for connecting with us! My colleague has shared all the ways to reach our Support Team by phone or chat. However, since you are still experiencing an issue, you can use this form I am adding below to connect with one of our agents.

• Support Form

Let me know how the conversation goes. I will be here if you have any other questions! Bye for now. 

I've had the same problem.  I called and logged the problem with the quickbooks support team and received an email implying it was fixed.  It is not.   A couple days ago I reached out to support via chat.  They informed me that the investigation had been closed.  After about 30 minutes of watching my screen, they finally agreed it is no longer fixed.   Can anyone confirm there is still an active investigation?   Is this working for others yet or still a problem?   Almost a month later and this still isn't fixed!  Not cool Quickbooks :-(. 

It's still not working for me.  I just tried.  Really not cool.

Thanks for letting us know that you're having the same problem regarding banking issues with Venmo, @BABSR, and @RMP-1. I recognize the inconvenience caused by this that hinders you from completing your tasks effectively. Let me provide you with some updates about it.

Please know that there's still an ongoing investigation about having difficulties connecting Venmo to QBO. Rest assured that our product engineering team is actively working on resolving the issue and ensuring that it is permanently fixed. Hopefully, you will be able to connect your Venmo account successfully and get back to working order.

To ensure you'll be included in the list of affected users, I recommend reaching out to our Support team. This way, you will receive updates on the progress of the investigation. Here's how you can reach out to them:
 

1. Go to the Help icon in the top right-hand corner.
2. Select Search, then press the Contact Us button.
3. Enter your question in the box and hit Continue.
4. Choose the best way you'll want to reach out to us.

Please consider checking their available hours since they can only accommodate you Mondays to Fridays from 6 AM to 6 PM PT and Saturdays from 6 AM to 3 PM PT.

While we don't have a specific time frame for when this will be fixed, I don’t want to leave you empty-handed. You can manually upload your bank transactions using CSV files into your QuickBooks account in the meantime. Then review and categorize your transactions to make sure they're correctly assigned to the appropriate accounts.

We are committed to making things right for you and appreciate your patience while we work to resolve this issue. Know that we are willing to address any further inquiries you may have. Just respond to this message, and we will reply promptly. 

I also got an email alert stating the problem was fixed:

We are pleased to inform you that your issue has been resolved. The resolution has been implemented and this bank account should be ready for your use.

This problem is not fixed. I have not been able to sync since Sept 10th.

Ugh.   Yes, I had a similar email last week implying it was fixed.   Just tried again.  it is NOT FIXED!  

Dear support person reading this, please don't suggest I call and log the issue.  I've done that.  How can you help get this fixed?   This has gone on too long. 

Yeah, please don't suggest contacting support, there is ZERO value in doing that. I reached out again after receiving the message that it was resolved. The agent didn't understand that there was an existing issue on QuickBook's end, and he wanted me to go through basic troubleshooting again.

Support has a script they go through before they try to understand or help with the issue. Clear your cache, try a different browser, log out, etc. After burning 15-20 minutes of your time, they'll search to see if it might be a known issue on their end.

So as the original poster on this thread, I tried again yesterday and it worked. All of my transactions downloaded. Then I went on later to try again and it stopped working. It has not worked today as well. This is getting super frustrating as most of my customers pay by Venmo. Please give an update!!!

Hi BABSR and active waggers,

I understand that it must be frustrating for you to deal with inconsistent transaction downloads. It becomes even more inconvenient when a large number of your customers use Venmo for payments.

I understand your frustration. However, I'm gonna have to let you contact our QBO Support so they can revisit the closed ticket (INV-92329). They are available from 6 AM to 6 PM PT.

In the meantime, you can upload your transactions, so you can work on them, and then proceed to reconciliation afterward.

Feel free to go back to this thread if you have other questions in mind.

I too tried today and was unable to connect my Venmo account.  Please advise.

I contacted support.  There is a current open investigation:  INV-93272

Now it's INV-93272? Previously they claimed the open investigation was INV-92329. Did they just decide to close that one and start a new one?

Yep!   When I spoke to support, they said they couldn't reproduce the error or some such thing so closed the investigation, but a new one has been open.  It is unclear to me how long they've been working on the new one.   This is very disappointing :-(. 

Yikes! That makes it sound like the "investigation" sat in a queue/backlog without anyone looking at it for weeks. Then when someone finally got to it, they claimed to be unable to reproduce it and closed it. Now our problem probably goes back to the end of queue, instead of reopening the erroneously closed investigation. Get ready to wait a few weeks before hearing again that they cannot reproduce it, or that it's Venmo's problem.

I understand all your frustration regarding the confusing investigation ticket numbers. 

Our engineers have indeed resolved the root cause of the previous issue, which was associated with investigation ticket INV-92329. Since there are still users who are experiencing a similar problem, a new investigation ticket, INV-93272, has been initiated specifically to address their concerns.

If you are one of the affected users and have not yet been included in the new investigation, I recommend reaching out to our support team directly. They will be able to assist you further and ensure that you are notified once the issue has been fully resolved.

In the meantime, you can manually add your transactions in QBO. This ensures that all your financial activities are accurately recorded and reflected in your accounting system. 

Also, regularly conducting the reconciliation process is advised to ensure that the account balances in QuickBooks Online (QBO) align with your actual bank statements.

We appreciate your patience and understanding throughout this process. Please don't hesitate to contact us if you have any further questions or concerns. Stay safe!

Just keeping this thread relevant and at the top of the developers list of support items.  I still cannot access Venmo via Quickbooks and get an error 103. 

My log in credentials are correct.

I can use them to log into Venmo directly - however connecting to Quickbooks has been unsuccessful.

I tried just a few moments ago.

I don't have time currently to try to "Phone" support.  But I'm hopeful that this will be resolved soon!

Thanks!

I've tried again today without success.

I have resorted to downloading the transactions from Venmo in a csv file -- but Quickbooks will not accept the transfers (pay outs from Venmo to my bank accounts) in the data upload.  This is beyond frustrating.  Please give me an update on the issue.

Thanks for following along with the thread and sharing your concerns, @RMP-1. 

For now, the investigation is still open. Please know that our engineers are working diligently to resolve this concern. Since you're still having issues, I encourage you to connect with our Support Team. This way, you can be added to the list of affected users and receive email updates. You will also be notified once this issue has been resolved. 

To connect with our team:

• QuickBooks Online Support

Please let me know if there is anything else that I can assist you with. I'm happy to lend a hand. Take care! 

I'M HAVING SAME ISSUE!!!!!!!!!!

I understand your frustration and concern regarding the Venmo connectivity issue. I'll provide an alternative way to get past this problem.

Kindly access your bank's website and attempt to log in to your account from there. If you can successfully log in, please return to our product and update the account credentials accordingly. 

If you can log in but continue to encounter the error, please let me know if you are using the correct instance of Venmo when attempting to add an account. Please follow these steps: 

After logging into your online banking website, copy the URL displayed at the top of the screen and paste it into QBO on the Add Account screen. Finally, please be aware that browser password managers sometimes store outdated passwords, resulting in an invalid login credential error (error 103). To avoid this, please manually enter the password and ensure that any password manager does not automatically fill in these fields.

If the problem continues, I recommend contacting our Customer Care Support team to have your company added to the affected users' lists and get an update once it's fixed.

In the meantime, you can manually import your Venmo transactions into QBO and categorize them under the appropriate account.

Your patience and understanding are much appreciated as we work on a resolution.