Having QBO subscription issues. Can't get past the VR system when calling, the phone and message links here in help are available to me. Help!!!!!!!!

Hello @KZB,

Have you received an error message? Let's consider logging into your QuickBooks Online (QBO) account using a private browser so we can isolate this issue. Let me show you how.

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If this works, you can clear your regular browser's cache so the system can start fresh. But if you get the same results while in a private browser mode, use a different browser app instead.

In case you need the steps in identifying your order and purchase detail organize in a statement, I've got you this helpful article for reference: Print QuickBooks Online subscription receipt.

You can always leave a comment below or start a new thread if you have any other concerns. Stay safe!

Jonpril.

I cleared my browser and still cannot message an agent (the icon is grayed out) nor request a call (that icon is shaded) both icons do nothing when clicked.

We are not receiving our data feeds from our POS system.  That provider is receiving an error message from QBO.  Your phone system will not direct me to a representative.  

I am so frustrated.  What sort of service provider cuts off all contact other than via a message board?

Call me!!!!! {Phone number removed} ext. 214

Kim Boscan

This did NOT work!

Good Morning, @KZB. 

This isn't the impression I want to leave you with. Since you're still having trouble getting in touch with our Customer Support Team, I'll send you a private message within the QuickBooks Community to provide some additional information. Here's how to get to your private messages: 

1. Go to your Profile bubble. 
2. Select the Messages option.
3. Click on the message from me to review it. 

I want to ensure that you get the support you need to help resolve your issue. I'll chat with you soon. 

My only choices when clicking on the profile bubble are "sign out" and "manage my account"

Thanks for getting back to us here, @Kim B.

I have another way for you to reach out to our Customer Care Support. You can access our contact us link outside of your QuickBooks and Community account. Let me walk you through how.

1. Go to https://help.quickbooks.intuit.com/en_US/contact.
2. Select QuickBooks Online.
3. Hit the Search for something else button, then type a brief description of your issue.
4. Tick the Search button.
5. Click the Start a Message button and enter your info.

After clicking, one of our live support agents will contact you.

In case you need help with other QuickBooks tasks, visit this link to go to our QBO general topics with articles.

Feel welcome to message me anytime if you have other questions or concerns. I'll be around to assist you every step of the way. Take care and have a great weekend ahead.