How do I cancel my account

I talked to someone yesterday that signed me up for 3 accounts but I really want one account with 3 chart of accounts.  I’m just really confused and ready to just cancel the whole thing.  

Hi Carmie, I'm here to assist you in managing your QuickBooks Online (QBO) accounts. 

If you have two unnecessary accounts in QuickBooks, you cancel them easily. However, please note that having only one QBO account with just three chart of accounts in the system isn't possible. This is because there are built-in default chart of accounts that you can see when you open QuickBooks.

To cancel an account:

1. Open the QuickBooks account in question.
2. Select the Gear icon at the top right.
3. Choose Subscriptions and billing under PROFILE.
4. Find the product, then click on Cancel.
5. A window will appear. Follow the onscreen instructions.

Please know that you can reactivate your account anytime.

Here are some articles to understand more about the chart of accounts in QuickBooks: 

• Learn about the chart of accounts in QuickBooks Online
• Add an account to your chart of accounts in QuickBooks Online

Get back in the Community section if you have further questions or need assistance managing your subscription. I'm always ready to lend a hand. Take care.

@Carmie Robertson 

One QBO account is for one company file. You can use QB Desktop to manage multiple company files with a single license.

Where can I find settings?

Thank you for joining the thread, @611985.

I can help you to find the settings in QuickBooks Online (QBO).

To find it, you can click the Gear icon at the top right corner next to the Notification bell icon in QBO. You can refer to the screenshot below:

If you want to cancel your subscription, here's an article that gives you detailed steps: Cancel your QuickBooks Online subscription or trial.

In addition, I'll provide this resource to learn more about what will happen to your QBO data after ending your subscription: What happens to my QuickBooks Online data after I cancel?.

Feel free to comment below if you have other queries regarding your QuickBooks account. I'll be here to help. Keep safe always.

Thank you.  We sold our business as of December 23, 2024.  However, I need help with our books, profit/loss, etc. and do not want to cancel until that is complete.  But I do not know where or how to proceed?  Can you assist or have some one call me?  

[PII Removed]

[email address removed]

Hi there, @Gary4704.

Let me guide you in organizing your financial books, including profit and loss statements, to finalize the sale of your business. Ensure all records are complete and accurate, reconcile transactions, and update your books to confirm everything is in order before proceeding.

Here's a simplified guide to wrapping up the fiscal year and preparing for the next one in QuickBooks Online before canceling your subscription.

Firstly, check when your accounting period starts. Here's how:

1. Navigate to Settings, then click Account and settings.
2. Select Advanced.
3. In the Accounting section, click the pencil icon ✎.
4. Select the First month of financial year ▼ dropdown, then choose the month where your fiscal begins.
5. Click Save, then Done.
   
   

    

   

Refer to the Year-end guide for QuickBooks Online to review your books, run necessary reports, and align with your accountant on tax preparations.

Additionally, consider using QuickBooks Live Bookkeeping for streamline accounting and expert, freeing up more time for business growth.

These detailed guides offer information if you have decided to cancel your subscription: Cancel your QuickBooks Online subscription or trial.

Before ending this conversation, we have excluded your full name and contact number to ensure your privacy and security.

If you need help organizing your books, please feel free to reach out. We're here to assist you. Thank you for choosing QuickBooks Online, and we wish you success in your future endeavors.

I followed the steps, but at step No. there was no option to "Cancel subscription" - no button, nothing. The account is marked suspended, presumably because of missed payment.

To cancel your account while it is suspended, you’ll first need to resubscribe and reactivate the account so the cancellation option can be accessed.

When your account is suspended due to missed payments, the cancellation option becomes unavailable. To cancel, you’ll first need to resubscribe and reactivate the account so the cancellation option can be accessed. Alternatively, your subscription will be automatically cancelled after three failed attempts to charge your payment method. 

If you’d like assistance with reactivating your account or processing the cancellation directly, contact our live support team. Follow these steps:

1. Sign in to your QuickBooks Online account.
2. Click the Help (?) icon.
3. Use the QB Assistant to ask a question or type Talk to an expert for support options.
4. Select Contact Us to connect with an expert.

Feel free to return to the thread if you have more questions. We'll be here to help you.