How do I cancel my online backup subscription?

Hi there, @rodneysonbroadway. 

Thanks for posting in the Community. QuickBooks Online backup and restore is a third-party app that safeguards data from accidental, unintended changes. 

You'll want to contact Online Back-up and Restore to help you cancel your subscription. 

You can also check out this article for more information: Back up and restore your QuickBooks Online Advanced company (formerly ChronoBooks).

Feel free to post some more of your concerns. We're always glad to answer them all for you. 

The link to on line backup and restore does not work.

How do I cancel my monthly subscription for backups....this site is a nightmare.

@fcnorton 

Are you using QB Online or QB Desktop?

Hello there, @fcnorton.

This isn't the kind of impression I'd like you to have. Let me share some insights with you about turning off the automatic backup for QuickBooks Online.

Please note that if you currently use ChronoBooks but don't use QuickBooks Online Advanced, be careful. Turning off backups will cancel your ChronoBooks subscription. You won't be able to sign up again.

1. Sign in to the QuickBooks Online Advanced company you want to backup as an admin.
2. Go to Settings ⚙ and then select Back up company.
3. Choose the Action menu next to the company you want to stop backing up.
4. Select Disable backup.

I'd recommend you to check more information about how to back up and restore your QuickBooks Online Advanced company.

Feel free to reach back out to me if I can be of additional assistance. I'll make sure to get back to you as soon as I can.

I'm using Quick Books Desktop.  I just want to cancel my monthly backup subscription.

Hello there, fcnorton.

Let me get the help you need in cancelling your monthly backup subscription for QuickBooks Desktop (QBDT).

To cancel your active subscription for Intuit Data Protect, here's what you'll need to do:

1. Right-click Intuit Data Protect from the System Tray.
2. Select About Intuit Data Protect.
3. Once the About Intuit Data Protect window opens, press CTRL+F2 simultaneously to open the IDP Diagnostic tool.
4. Click Log out. 

For more details about this process, see this article: Disable Intuit Data Protect.

If you have other questions or concerns. feel free to reach back out. I'm here to answer it for you. Take care.

I followed the instructions however the Monthly Data Protect is still Active on my Account Management dashboard.

We'll have to check your account, Fcnorton.

I suggest reaching out to our customer care support so an agent can verify your subscription status. Here's how:

1. Click Help.
2. Go to QuickBooks Desktop Help.
3. Click Contact Us.
4. Enter "Disable data protect" in the description field, then click Continue.
5. Select either Message an Agent or Talk to a Specialist. 

You're always welcome to post in the Community if you have other concerns. We'll be here to help you. Take care!

I tried that and it show the channel for both the chat and the email is closed.  This is a nightmare...how can I talk to somone to resolve this?

I understand the urgency to get your online backup canceled, fcnorton.

To get this sorted out, you'll want to contact our Customer Care Support. They have tools that can help you cancel your monthly backup subscription for QuickBooks Desktop.

Here's how:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Give a brief description of your issue, then select Let's talk, and then choose a way to connect. Phone support may be limited due to volume.

​​​​​​To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: ​​Support hours and types.   

Let me know if you have other questions about QuickBooks. I'm always free to help you whenever you need my assistance. Take care and stay safe always!

I am not canceling Quickbooks On Line...I have Quickbooks Desktop edition.  I just want to cancel the $10.00 per month charge for the monthly data protect.

I do not have the option to "talk to a human" under the help menu on Quickbooks Desktop.

I am using this link QuickBooks Learn & Support (intuit.com) to try and get someone in chat.

You can't cancel it. This whole thing is a scam, and they make it impossible to get out of this.

Yes!  This site is a nightmare!  And my daily emails from Intuit Data Protect say to call [removed] for help.  This number is a recording that says "this number is no longer available to speak to an expert".  And every time I get a human on the phone at the sales number, my call is mysteriously disconnected before my issue is resolved.  The only thing the "expert" says is "there is no way to disconnect this benefit in your Plus subscription.  Just ignore all those daily emails."  Just want to cancel the online backup subscription that I did not subscribe to in the first place.  SURELY there has to be a way to disable this function in Quickbooks.

Welcome to the new "Improved" Quickbooks!  I have 3 companies on my QB Desktop Pro plus ..I have always backed them up locally.  Signed up for On-line Back-up as a Free service, but now find they actually deleted the back-up files on my computer!  Saying I can only back-up 1 company. I never should have trusted them to sign up for a free service.

Did you ever have any luck with cancelling your subscription?  I'm having the same issue. I was told I could "cancel at anytime" but there is no link as to HOW to cancel!!!!  Nothing works. What a mess.

I completely agree.  Even the so called QB tech support people are clueless.  I called and could hear chickens in the background.  Wow.

wait whaaaat???? They deleted a file off of your computer? How is that legal?

At the moment I have 10 different pages open on my computer, all connected to Quick Books or Intuit Data Protect, all with the promise of taking me to where I can CANCEL Intuit Data Protect! They all have lied! I have gotten to the point, where spending one more minute of my life, trying to cancel and getting any part of my $49.95, can't be worth it. I say to Intuit, well played. You win. May I live long enough to see your companies burn in hell!

I searched through old emails and was able to cancel just now!

I used the link below to get to the Customer Service Chat and had to verify a bunch of info but I was able to do it! I already received a confirmation email. Totally agree that they make it near impossible to find how exactly to cancel-so frustrating! Hope this helps!

https://public-consumer-chat.app.intuit.com/app/ccs/consumer?experienceId=sbsegUsDtCorePropemOop

Dear ggm83, It was one of those days, and I felt like "taking on the evil one" once again. It had been since Jan  the last time, and it took days to recover. HA! I have no idea why I ended up on the page that I had already visited, and left the message, "I hope I live long enough to see you burn in hell". I might have thought that about an ex-wife, when I was much younger, but it really isn't a way I usually sign off these days. I got to my letter, and thought just what had brought me to that point, then noticed your letter, with the link you left. I will admit, I felt a bit of rush of hope, and after clicking, one of the first things the chat lady asked, "was how are you today?" My answer was, "depends on how this chat ends". She did in minutes, what I couldn't do in hours and hours, and it was all because of you! Thank you! Thank you! Thank you!    meyer del 555 

Dear ggm83, It was one of those days, and I felt like "taking on the evil one" once again. It had been since Jan  the last time, and it took days to recover. HA! I have no idea why I ended up on the page that I had already visited, and left the message, "I hope I live long enough to see you burn in hell". I might have thought that about an ex-wife, when I was much younger, but it really isn't a way I usually sign off these days. I got to my letter, and thought just what had brought me to that point, then noticed your letter, with the link you left. I will admit, I felt a bit of rush of hope, and after clicking, one of the first things the chat lady asked, "was how are you today?" My answer was, "depends on how this chat ends". She did in minutes, what I couldn't do in hours and hours, and it was all because of you! Thank you! Thank you! Thank you!     meyer del-555

Just to update, this worked for me too!  I was able to chat and cancel.  Just had to have my desktop license, etc