How to disable email notifications for payment received?

Hi @DynamicWaste. I'd be happy to help you disable the email notifications for receiving payments in QuickBooks Online (QBO).

To do so, you simply need to turn off the email alerts in the Merchant Service Center. Let me guide you on how:

1. Sign in to the Merchant Service Center. Then, go to Processing Tools and select Manage Recurring Payments.
2. Next, navigate to the Accounts tab and select Settings & Alerts.
3. From there, select the No option to disable the notification email.

On the other hand, you can also remove the email address entered in the Company menu of the Accounts and Settings page. This is where the payment notifications are sent. Once the info is removed, you'll no longer receive emails for payment notifications. Here's how:

1. In your QBO account, navigate to the Gear icon.
2. From there, choose Account and Settings.
3. Then, select the Company menu.
4. Go to the Contact info section.
5. Click the Pencil icon to edit and remove your email address in the Company email and Customer-facing email fields.
6. When done, select Save. 

Customizing invoice templates to include only the details you need the most is a breeze in QBO. To get started, visit this article: Customize invoices, estimates, and sales receipts in QuickBooks Online.

I'd love to know updates on how this goes. If you have any other concerns about managing your email notification settings, please don't hesitate to post again here. I'm always ready to lend a hand. Have a good one and take care.

On the settings and alerts page we just get a preference page. That page has a drop down menu with "home" on it.  

As for the 2nd Option,  we cannot delete our email as QB highlights the box red and says it's required. 

I appreciate you for following the steps shared by my colleague, @DynamicWaste. I'm here to share additional information to turn off your email notifications.

Yes, you're right. You can see the Home in your Settings & Alerts. To completely turn off your email notifications, you'll need to go back to the Processing Tools menu and click the No button.

From there, you can change the option on whether or not you would like your customers to receive email notifications. Let me show you how:

1. Log into the Merchant Service Center.
2. Click Processing Tools and select Manage Recurring Payments.
3. Tap the Settings and click the NO button.

Once done, a green text will appear next to the Yes/No switch reading "Saved Setting" with a green checkmark that confirms the change is complete.

For more details, see this article: Turn on or off Customer Notification Emails for Recurring Payments. It also contains screenshots for visual reference.

However, if you're still unable to turn the email notifications, I'd suggest contacting our Merchant Support team. They have tools such as screen-sharing (remote access) that can pull up your account in a secure environment and help you turn off the email notifications. They can also perform other troubleshooting steps if necessary.

To reach them, refer to this article and proceed to QuickBooks Online with Payments & Merchant Service Center section to get their most updated contact information: Contact Payments or Point of Sale Support.

I'll be adding this article to learn more about deposit times for customer payments and when QuickBooks puts the money in your bank account: Find out when QuickBooks Payments deposits customer payments.

Don't hesitate to get back to this thread if you have further questions. I'll be around to assist you always. Keep safe!

We want to disable email notifications for payments made to us. Not disable customers email notifications.  

I have the same question, did you get this issue solved? 

Thank you for joining the thread, ArcSolves. 

You can turn off or disable the email notification you receive every time your customers made payments by following my colleagues suggestion above.  

1. Sign in to the Merchant Service Center.
2. Go to Account. 
3. Choose Settings & Alerts. 
4. In the Email Alerts section, select NO for each notification you'd don't like to receive.
5. If you don't want to get emailed each month when your payment statement is available, tap NO.
6. Press Save Changes.

For Recurring Payments, you may check out the Turn on or off Customer Notification Emails for Recurring Payments article on how to turn on or off customer notification emails. 
 

In case you need tips, and related articles in the future about the "How Do I" steps in QBO, visit our QuickBooks Community help website for reference: QBO Self Help.

Let us know if you still have other questions about your QuickBooks. We'll be in touch. Have a good one. 

After going to account, setting and alerts there is a drop-down menu with options such as Home, Process a credit card transaction, Process a check transaction. No option for email alerts.  

Hi there, @ArcSolves.

Let me help you fix your issue. We can try logging in using a private browser. Often, stored history in a regular browser can cause unexpected errors in the program. 

You can use these keyboard shortcuts:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Once signed in, try logging in to your account then perform again the steps on routing to the option for email alerts, if it is working. I'd recommend clearing your browser's cache; you can check the link clear cache and cookies to fix issues when using QuickBooks Online to refresh the website preferences that might have caused the issue.

You can also use other supported engines to check what computer and browser are suitable to better experience QuickBooks.

If there's no change, I recommend contacting live merchant support for them to point out the root cause of your issue.

You might want to learn about transactions that support attachments, you can read through this article:

Feel free to reply to this post, if you have further clarifications with payments email alerts. Keep safe.

It is insane that a company of Intuit's size has not built simple notification management into the QuickBooks product. The user experience is awful and the "solutions" offered by QB employees in this thread DO NOT actually solve the problem. Please fix.

Yeah, they are really missing the mark here, eh? Crazy.