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Willow and Stone
Level 2

I need a supervisor!

I have been trying to recover Admin access for my business account for a month as our book keeper left without notice and took our passwords. I have sent the required docs and filled out the form several times. I have spent hours on chat support that goes nowhere. I have requested call back from a supervisor and get no call back. I own multiple business accounts so I do not understand why no one at Intuit will help me!

I can not run reports to pay taxes. I am paying for an account I can not access. This is probably the worst customer service I have ever experienced. Can anyone help?

2 Comments 2
QuickBooks Team

I need a supervisor!

This is not the impression we want you to have, @Willow and Stone.


I've got steps to help you recover your admin access for your QBO account. Let's start with resetting your password:

  1. Go to the QuickBooks Online Sign-in page at this link.
  2. Click I forgot my user ID or Passwordreset11.JPG
  3. Follow the onscreen instructions.
  4. If you used your email address or user ID to verify your account, you'll get an email with a password reset link.


Also, I highly recommend reaching out with our support team, to check the status of your request. They use a specific tool to look into your account and give details about the request. To do so, please head to the Contact us page for the instructions on how to connect with them. 


For additional reference, please see this article: Recover your account when you can't sign in


I also encourage you to visit our QBO Help page, so you can browse articles or even questions of other QuickBooks users that were answered by QuickBooks experts. This will help you earn more QuickBooks knowledge that can help you with your accounting tasks.  


Let me know how this goes and leave a reply below. I'm always here to help you recover your admin access for your QBO account. Have a great day ahead. 

Fiat Lux - ASIA
Level 15

I need a supervisor!

@Willow and Stone 

If you are still able to login as Company Admin, you may have other options to claim your data back.

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