I need my receipt for my annual QuickBooks subscription. Where can I find it?

Hi there, gmorrissette. 

Thank you for reaching out to us. I understand you are looking for a way to view your subscription receipt in QuickBooks Online. However, just a heads up, the billing history displays the bills for the last six (6) months.

To view your subscription receipt, please follow these steps:

1. Log in to your QuickBooks Online account.
2. Click the Gear icon in the screen's top right corner.
3. In the dropdown menu, select Billing and Subscription.
4. You will find various information about your subscription on the Billing and Subscription page.
5. Under the View Payment History section, you will see a list of your previous payments.
6. Locate the payment corresponding to your subscription and click the View Receipt link.

You can view your subscription receipt by clicking on the View Receipt link. It will provide detailed information about the payment, including the date, amount, and payment method.

For additional information, I recommend following these articles:

• View your QuickBooks Online payment history

• Manage billing, payment, and subscription info in QuickBooks Online

   

If you encounter any difficulties or have further questions, please feel free to reach out to us. We are here to provide you with the assistance you need. Have a great day!

Thanks for the reply.  Unfortunately, there is no option to "View Payment History" link to click on when I go to the Subscription and Billing page.  Any other ideas?

Thanks for getting back to the thread and sharing additional details of your concern about payment history in your QuickBooks Online Subscription. Allow me to share my thoughts that could help you get through this.

It could be that you're not logged in as the Primary Admin. Also, if you're trying to view your billing history, know that the billing history displays the last six months' bills and that billing statements are visible the day after the billing date - not the same day.

Moreover, if you signed in as an Accountant user, you won't be able to download the billing Portable Document Format (PDF) file for a client who pays for their subscription.

If you're unable to view your payment history or receipt, you can check your email for any available confirmation or messages about your payment history. Emails from the billing system are usually sent to the registered email address. 

For additional information, I recommend following this article: View your QuickBooks Online payment history.

I'm adding these articles you can use in the future:

• Enter and manage bills and bill payments in QuickBooks Online.
• Manage billing, payment, and subscription info in QuickBooks Online.

Feel free to post here again if you have further QuickBooks-related concerns. We are available 24/7 to lend a hand with each of your queries. Stay safe!

How do I know if I am logged in as the Primary Admin?  I can see my credit card information which was used for our most recent annual subscription payment so wouldn’t that mean I am logged in as the Primary Admin?

How would I know if I am logged in as the Primary Admin?  I can see my credit card information which was used to pay for our most recent annual subscription so wouldn’t that mean I am logged in as the Primary Admin?

Allow me to guide you in verifying if you're the primary admin, gmorrissette. I'll also elaborate further on this.

In QuickBooks Online (QBO), by default, the primary admin is the person who initially set up the account. Seeing your credit card information doesn't automatically mean you're logged in as primary admin since it's also possible to add a company admin, which means they can access every part of the QuickBooks account. They can do everything the primary admin can except edit or remove the primary admin's access. 

Here's how you can check if you're logged in as the primary admin in your QBO account: 

1. Click the Gear icon in the upper right corner.
2. Select Manage users under YOUR COMPANY column.
3. In the Manage users window, locate your name and email. Check below the Role section if you can see Primary admin.
   
   

For more information about user roles and access permissions, check out this link: User roles and access rights in QuickBooks Online.

Here's an article to help you add, manage, or delete user profiles: Add and manage users in QuickBooks Online.

You're welcome to post a reply below if you have other questions about managing user roles in QBO. I'll be around to assist.

I followed the steps in your email and I am the primary admin on our account.  What other recommendations do you have when it comes to me accessing my Quickbooks receipt since it is not available in my primary admin account?  At this point, I would prefer you email it to me so we don't need to waste more time going back and forth since we are not making any progress.  

After following the steps in your email I see that I am the primary admin.  Can you just email me the receipt at this point since we are not making any progress?  I'd prefer not to continue going back and forth on this.

Thanks for getting back to the thread and following the suggestions above, @gmorrissette.

Since you're still unable to see the receipt for your annual QBO subscription, I recommend getting in touch with our QuickBooks Team. They can help review your payment history and email a copy of your receipt. 

Here's how to connect with them:

1. Sign in to your QuickBooks Online company.
2. Click Help (?).
3. Select Contact Us and choose a way to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.

For additional reference about managing your QBO subscription, you can check this article: How to review billing, payment, and subscription info in QuickBooks Online.

Please let me know if you have further questions about reviewing your subscription in QuickBooks. I'll be here to provide more assistance. Have a good one.