I TRY TO RESUBCRIBE BUT IT NOT ALLOW ME TO RESUBSCRIBE ONLINE QUICKBOOK

Hi @keprej1165,

Welcome to the Community. I'm here to help you resubscribe to QuickBooks Online.

If you still have an existing account, you'll need to be the master admin user. The option or prompt to resubscribe is unavailable if you don't have this access.

Here's how:

1. Log in to your QuickBooks Online account.
2. Go to your Gear icon and choose Account and Settings.
3. Select Billing & Subscription and click the Resubscribe link.
4. Enter the new billing information. Then, select Subscribe.

If you're having trouble accessing your account, I recommend checking out this page: Reset your password or recover your user ID for QuickBooks Online.

In case you want to start from scratch, you can purchase directly from this link: https://quickbooks.intuit.com/online/.

For more information and frequently asked questions about resubscribing to the subscription, I recommend the following article: How to resubscribe or reactivate QuickBooks Online.

Leave a comment below if you have other concerns about resubscribing. The Community and I will be around to help you.

Thank you for reset password.

I can login in online QuickBooks. but when i try to resubcribe  it gave me error as below.

Unable to process your request at this time. Please sign out and try again later. If the issue persists, please contact support and reference this message. (Error code: -81708, type: INVALID_REQUEST)

I TRY TOMANY TIME ONLINE QUICKBOOK SUPPORT BUT NMO ONE HAVE EXPERIANCE HOW TO FIX ISSUE.

Hello there, keprej1165.

If you haven't tried refreshing your browser by clicking the Reload icon or pressing F5 on your keyboard, you can do it. If the same thing happens, log in to your account in a private browser. Here's how:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If you're able to resubscribe QuickBooks, we can clear the cache of your regular browser. This helps remove any browser-related issues and refresh your browser's settings. Aside from that, you can use other compatible browsers in QuickBooks Online.

If the error persists, we may need to update your address on QBO to match your Credit Card information. Once done, let's go back to the steps shared by my colleague above and resubscribe your QuickBooks company.

Please let me know if you still need help. We're right here to assist you anytime. Take care and stay safe.

If I open a new account can I get information from old account?  trying to resubscribe

Hello Arcatacorepilates!

Thanks for reaching out to us. Allow me to assist you in resubscribing to QuickBooks Online.

When you open a new account, the data from your old account will not be imported to the new one. However, you can export some data from the old one and import it to the newly created account. You can find more details through these links:

• Export Data out of QuickBooks Online

• Common questions about importing data to QuickBooks Online

Instead of setting up a new account, you can simply reactivate the old one as long as it's not more than a year from the time you canceled it. It is because your company data will be deleted permanently after a year you canceled the account.

When you go to qbo.intuit.com and sign in, it'll automatically ask you to update your billing info. Once done, you can use the account again and it has the old data.

I've added more articles you can check. These will help you if there's a need to update some of the company details:

• Manage billing, payment, and subscription info in QuickBooks Online

• Change your business name, contact info, or EIN in QuickBooks Online

Leave a comment again here if you have other concerns. Have a great day!

@Arcatacorepilates 

You can purchase a new blank QBO account

https://quickbooks.grsm.io/US

https://quickbooks.grsm.io/us-promo

then you may resubscribe your old account and have 2 ways to migrate data:

1. Utilize a migration tool

https://transactionpro.grsm.io/qbo

2. Utilize the Copy feature

https://rewindio.grsm.io/quickbooks

I think this admin has lost touch with themselves, the system is not letting me try and resubscribe. Ive done troubleshooting even your agents arent able to do it!

I wish I could make it better, @VeteranT00bster!

I want to thank you for letting me know the results after trying a few troubleshooting steps to resubscribe to your account. And since the issue persists, I'd highly recommend contacting our Customer Care Support.

Even if you've already reached out to our team online, only our specialist has the tool to pull your account, letting our engineering team knows about your experience. This way, they'll be able to investigate further what is the reason why you're unable to reactivate your account.

To do so, I've added this article to learn more about how to and the best time to connect to our specialists online: QuickBooks Online Support.

You may also read this reference that allows you to update the card on file, change your subscription, or view your billing history: Manage Billing, Payment, and Subscription info in QuickBooks Online.

Let me know in the comments using the Reply button below if you've got questions besides this subscription concern. I'll be here to lend a helping hand. Take care and stay safe!

YES!! Exactly what is happening to me! It is VERY annoying because I have heard the best from my Mentor about QB and had a great run for the last 9mo, but now I cannot resubscribe and I accidentally made a new acc that I DO NOT WANT and I paid $25 thinking I was going to get it on my main acc. It sucks and I don’t understand why QB is doing this to us. I use it everyday and for some reason it just didn’t want to subscribe again. I am starting to hate QB

@Atoro13 

You bought a new QBO account but unable to resubscribe your existing one? Try opening your existing QBO account on any browser, including the private/incognito browser to make sure.

This isn't the kind of experience we want you to have, Atoro13. 

Once your subscription gets expired or canceled, your data will still be available for one year. However, if you re-subscribed, you'll need to use the same login credentials that you're using before.

I'd also recommend reaching out our Support Specialists this time. They'll be able to check your account and perform the necessary actions to get back on track and further assist you on your refund request for accidentally created account. I want to ensure your concern is addressed and prioritized in real-time. You can always check on our QuickBooks Online Support.

You can also check on this article for more information about Updating payment:  Manage billing, payment, and subscription info in QuickBooks Online

We're always here in the Community to help if you have other questions related to Subscriptions in QuickBooks. Stay safe!

Yes, that’s exactly right. I also did use incognito and cleared my cache it’s been about 5 days now of me coming home and trying to troubleshoot but it keeps saying there’s an error. It really is aggravating because I’m doing everything that I have seen to do and it still won’t let me subscribe to QBO it only has me on the payroll when I wanted both Payroll and QBO