Primary admin cannot delete a user: "Try deleting the user again. There was an issue." Maybe related, if Edit any user, User Role shows pulsing-four-green-dot busy icon.

Hello, Rich. I want to assist you in resolving the issue you're facing in QuickBooks Online (QBO) and ensure you can successfully delete a user.

Before we start, let's ensure that you have the appropriate access to take action. In QuickBooks Online, only the master admin has the highest level of permissions to manage user profiles and handle all user-related tasks and administrative responsibilities.

If you already have this access, let's perform some troubleshooting steps to fix this. Sometimes, browser caches can become filled with frequently accessed page resources, leading to errors or unexpected responses. To resolve this issue, let's attempt to access your account using a different browser or by enabling private browsing mode. You can use either of the following shortcut keys:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

After logging in successfully, let's try managing users again and confirm their settings. If you can view and delete users, you can switch back to your regular browser and clear its cache. This will enhance the speed of future transactions in QuickBooks Online. Alternatively, you can also consider using other compatible browsers as an alternative solution.

I've also attached some articles you can refer to for your future guidance and detailed steps in managing users:

• Add and manage users in QuickBooks Online.
• User roles and access rights in QuickBooks Online.

If you have any additional inquiries about managing users in QuickBooks, please feel free to leave a comment below. I am always available to assist you. I hope you and your business continue to thrive and succeed.

Note that my role is Primary admin. I do not know about Master admin.

I use Mozilla Firefox. In Private browsing, there is no change: same error when deleting user, same busy icon when displaying Role in Edit User.

Using Chrome in Incognito mode, same behavior.

In Firefox, I deleted all Intuit cookies, quit Firefox, restarted and logged into Quickbooks. Same behavior.
In Firefox, I turned off Enhanced Tracking Protection for intuit.com and app.qbo.intuit.com . Quit Firefox, restarted, same behavior.

Very frustrating.

Welcome back to the thread, richstrazdas. I appreciate you for performing some steps to fix your concern about removing a user in QuickBooks. I also recognize how vital it is for you to manage user roles and limit their access to specific tasks. Let me route you to the right support team to assist you further.

I recommend contacting our QuickBooks Online Support Team. They have the tools to pull up your account in a secure environment and be able to investigate the cause of the error you received and why you're unable to delete the old primary admin on your end.

Here's how:

1. Open your QuickBooks Account.
2. At the top right, click the Help icon.
3. Choose the Assistant section.
4. Type your concern in the Type something field.
5. Click Talk to a human.
6. Click I still need a human.
7. Click the Get help from a human.
8. You'll be routed into the How can we help? page. Then, select either Start a chat or Get a callback and fill in the information.

Lastly, refer to this article if you need steps on how you can choose what users can see and do within different areas of QuickBooks: User roles and access rights in QuickBooks Online.

Feel free to leave a comment below if you have other questions about managing your users in QuickBooks. I'll get back to you as soon as possible, richstrazdas.Take care always!

I had this happen to me.  In my case, I tried editing the user which I could not delete and discovered that the user had an email address saved in their first name field which was an invalid text for that field.  Once I fixed the first name of the user to a valid name and saved the user, I was then able to remove that user.