cancel
Showing results for 
Search instead for 
Did you mean: 
Rea_M
Moderator

QBO to QBD Issues

Hello, otcpa.

 

I can see the urgency of getting your migration error resolved. With this, I'll guide you with the recommended solutions to help you complete the exporting process from QuickBooks Online (QBO) to QuickBooks Desktop (QBDT).

 

Internal error 1009 happens when QuickBooks isn't running, no company file is open, and the connection is prevented by an open window. If you haven't performed the resolutions above, I'd recommend doing so to isolate and fix the issue. Here are the following:

 

  • Exit and reopen QuickBooks. Then sign in to your company file.
  • Make sure there are no other windows open in QuickBooks.
  • Update QuickBooks Desktop to the latest release or version.
  • Use the clean install process.

 

In case the error continues even after performing the solutions above, I'd recommend contacting our Customer Care team. They can create a case that'll trigger an investigation and get the issue fixed in no time.

 

Also, you may want to check out this article to guide you in setting up your customers, vendors, items, and financial accounts after creating your QBDT company fileGet started with QuickBooks Desktop.

 

Please feel free to let me know in the comments below if you have other migration concerns or questions about entering data into QBDT. I'm always ready to help. Take care, otcpa.

jay810
Level 2

QBO to QBD Issues

I did all steps -QB update, clean install. It's still not working.

I even reached out to 5 different people in the customer support team and they were unable to resolve it. I reached out to Sherlyn, Samuel Anthony & Jayvee through Chat and Jay & one more person via call, none of them were able to resolve it.

 

jay810
Level 2

QBO to QBD Issues

QBO to QB Enterprise Solutions 23.0

jay810
Level 2

QBO to QBD Issues

@Fiat Lux - ASIA 

 

QBO US to QB Enterprise Solutions 23.0

Fiat Lux - ASIA
Level 15

QBO to QBD Issues

@jay810 

You are using the trial version for QBD 2023 Enterprise, correct?

Try using the trial version for QBD 2021 Pro to make sure. Contact me in private and we can share the trial code later if required.

jay810
Level 2

QBO to QBD Issues

I am using the licensed version of QB Enterprise Solutions 23.0.

Fiat Lux - ASIA
Level 15

QBO to QBD Issues

I had the same problem trying to convert data from QBO to QBD 2022 Enterprise and 2023 Enterprise. QBD 2021 was more reliable.

jay810
Level 2

QBO to QBD Issues

Can you ping me the link to download the trial version of QBD 2021

jay810
Level 2

QBO to QBD Issues

I am using Windows.

Sign in for expert help
Ask questions, post replies & join our community of QuickBooks users.

Need to get in touch?

Contact us