Subscription cancelled limits resubmit at full price until login to main intuit paid discount will not update

JADESPEC14 · ‎September 26, 2022

QBO Subscriber since 2014, so it's come a long way. Cancelled sub on 4/2022. Tried to reactivate under gear icon billing / subscriptions with only option to resubmit at full $80.00. Of course no X out, options to show current offers at 50% off for 3 months, so if you're not in the know or a new customer, you pay full price. This was my reason for cancelling due to broken promises, so off to the same start. I went into my intuit main login and chose QBO subscription was a downgrade to Plus at $27.50 for 3 months. I logged in with same company credentials and it refuses to do anything other than let's start a new company. Cleared cookies and same. Logged in under a different search engine and account still shows resubmit for full price. How do I get my account to acknowledge subscript despite logging in with existing company and all options to down grade have been deactivated (like inventory, classes, etc). Thanks.

AileneA · ‎September 26, 2022

Hello, JADESPEC14.

The nature of your concern requires help from our QuickBooks Care Team. This way, they can open your account in a secure environment and review and trace the reason why you're unable to apply the discount rate in QuickBooks.

Here's how you can reach us:

Go to the Help menu at the upper right.
Select Contact Us.
Enter your concern.
Click Let’s talk.
Choose to Get a callback.
Type in your contact info.
Tap Confirm my call.

Please know that the availability of support depends on which type of subscription you're using. You can check out this article for our contact information. Click on the QuickBooks Online drop-down to see the most updated support schedule: Support hours and types.

I'll add a article on how to update the payment information for your subscription as a future reference.

I look forward to serving you to the best of my ability here in the Community. If you need additional help concerning your subscription, feel free get back to us.

View solution in original post

Fiat Lux - ASIA · ‎September 26, 2022

Discount rates do not apply when re-subscribe to your account or upgrade/downgrade your plan.

JADESPEC14 · ‎September 26, 2022

Not exactly true. I was able to get to the page to change subscriptions and the discounts are there while signed into my QBO account. That's a solution until I realized its asking me to submit payment information. Last thing I want is to be double charged and deal with that. Thanks for the quick response.

AileneA · ‎September 26, 2022

Hello, JADESPEC14.

The nature of your concern requires help from our QuickBooks Care Team. This way, they can open your account in a secure environment and review and trace the reason why you're unable to apply the discount rate in QuickBooks.

Here's how you can reach us:

Go to the Help menu at the upper right.
Select Contact Us.
Enter your concern.
Click Let’s talk.
Choose to Get a callback.
Type in your contact info.
Tap Confirm my call.

Please know that the availability of support depends on which type of subscription you're using. You can check out this article for our contact information. Click on the QuickBooks Online drop-down to see the most updated support schedule: Support hours and types.

I'll add a article on how to update the payment information for your subscription as a future reference.

I look forward to serving you to the best of my ability here in the Community. If you need additional help concerning your subscription, feel free get back to us.

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Subscription cancelled limits resubmit at full price until login to main intuit paid discount will not update