Hi @Mich_S 

Thank you very much for your response!!!  

I have followed your instructions and the last thing that I received was a message : STEP 3 Request your data: 'Thanks for your request!  We'll email you shortly once your data is ready.'   I am waiting but that was 12 hours ago.  I'm concerned that something didn't go right because I waited a long time when I was moving to the online version from desktop a year ago and it turned out that something did go wrong and my data was lost for almost 2 weeks!  I had to work with 3 different QB reps before anyone could fix the issue.

Is there a way to check on this?  I really need to get back up and running with the numbers of my business!  Thank you.

Hello, LAAND. 

I suggest reaching out to our Customer Support team. They can check your account and look into this further about the progress of your data in QuickBooks.

Here's how to contact support: 

1. Click the Help menu in the upper-right hand corner of your QBO account.
2. Type in "Talk to a human" in the chatbox, then press Enter.
3. Select Get help from a human.
4. Press Chat with us or Have us call you.

 ​​​​​​To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: ​​Support hours and types.     

Tap me again here if you need additional assistance. Take care. 

Thank you AileneA ! 

I've gone an entire year without QB support so this is the first I've learned of how to access support!

I have now waited a full 5 days and STILL DON'T have any sign of my data being exported.  

IS THERE ANYONE OUT THERE WHO CAN HELP?  

I had the same problem when switching to the online version- my data was lost for almost 2 weeks and now I'm switching back to the desktop version and so far my data seems to be lost again!

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@LAAND wrote:

I have now waited a full 5 days and STILL DON'T have any sign of my data being exported.  

 

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@LAAND 

I am not sure Support will help to convert your data from QB Desktop to QB Online. Last resort, contact us in private for assistance.

I’m in the same boat as you, now trying to go back to my original 2018 and no luck at all, can’t even get my backup to work, flustrating

Hi jtban!

It could be that the backup file is damaged which is why you're having issues accessing it. Let me help you.

You'll want to install and run the QuickBooks File Doctor. This scans the file and fixes any errors. Follow these steps:

1. From the tool hub, select Company File Issues.
2. Click Run QuickBooks File Doctor. In QuickBooks File Doctor, select your company file from the drop-down menu.
3. Select Check your file (middle option only) and then Continue.
4. Enter your QuickBooks admin password and then select Next.

You can also review this article for more details on how to use the tool: Fix company file and network issues with QuickBooks File Doctor.

I added this link if you need more help in restoring your backup file: Restore your file.

The Community is always here to help you if you have other concerns. Take care!

@jtban 

Afaik, the converter tool doesn't support the outdated QB Desktop version. You can install the trial license for QB Desktop 2021 to make sure. You can still buy the one time license for QB Desktop 2021 later.

Hello

I saw your article about exporting Online data to QB desktop version. I have to do this to fix many issues in his Online file that the Online version will not let me fix.  My question is once I make all these corrections, can I covert the file back to the Online version so my client will still have access to his books after they are fixed?

@NHoffmann 

What fixes can't you make in QBO?

Good morning, @NHoffmann. 

Thanks for chiming in on this thread. 

You can convert the file as often as you'd like. Learn more about converting from QuickBooks Desktop to QuickBooks Online through this article. 

However, some details don't move over to QuickBooks Online. Here's a guide that lists all the information that moves and doesn't move to your QuickBooks Online from QuickBooks Desktop.

Feel free to come back if you have any other questions about converting your file. I'm only a reply away. Have a great day! 

Would doing this delete the QB online or does it create a copy?

Thanks for joining the thread, @YKan.

I can share some insights about this conversion question you have.

Converting or migrating your data will not delete any of your existing accounts, in your case, QuickBooks Online. Only the company file information is copied from one version to another, but it will not cancel any subscription, create a copy or delete data. You may keep using the old file.

To learn more about the migration process and what types of data gets converted:

• Move your QuickBooks Desktop file to QuickBooks Online
• What to do after you move from QuickBooks Desktop for Windows or Mac to QuickBooks Online
• Move your QuickBooks Online data to QuickBooks Desktop
• Learn how features and data move from QuickBooks Online to QuickBooks Desktop

Post here again or mention me if you need further assistance with version conversions and data migration. I'll be available to help anytime. Have a nice day!

Intuit makes it as difficult as possible because they want you to stay in QBO.  The problem with that:  They have not invested enough development resources to make QBO as effective as the Desktop version.

Even with that, they have begun to force the desktop version to become a recurring monthly fee too.  That gives them a more reliable revenue stream vs those who smartly purchase Desktop only every 2 years, which is when they cut-off services such as payroll etc.  In an attempt to make it unusable.

Microsoft and others do the same thing, so this is just another example of that.

I want to comment on this. I have one email address for my firm QBO Plus subscription and a QBO Accountant. I am trying to import the data from QBO plus to Accountant so I can use the free account and cancel the subscription. I was able to import the data to Desktop, however, getting the data back to QBO Accountant is impossible. What can I do? 

@papogator24 

Utilize a migration tool or purchase a 3d party conversion service.

https://transactionpro.grsm.io/qbo

Hi there. @papogator24. I'll guide you on how to get your data back to your QuickBooks Online Accountant (QBOA) account.

You can export and import the data in one place. Here's how:

1. Sign in to QBOA.
2. Go to the Gear icon, then click on Import desktop data.
3. Select the Windows tab.
4. Follow the onscreen instructions to complete the process.

For more resources, open these articles:

• Move your QuickBooks Desktop file to QuickBooks Online
• Import QuickBooks Desktop data into QuickBooks Online Accountant

Additionally, you can find out how your books appear after the process from this link: Learn how features and data move from QuickBooks Desktop to QuickBooks Online.

If you have follow-up concerns while handling your data, let me know by adding a comment below. I'm more than happy to assist you again. Wishing you a good one!

I did use the QB migration tool. 

When I moved it back into QBO trying to import into the free QBO Accountant which I already had an account but I did have a separate account for the same company I have. They both use the same email. The data doesn't show up in the QBO Accountant. once I completed the transfer, I go into the reports to see if the import was complete and it isn't. 

I've done this 5 times and each time has been a fail. Do I need to export and then cancel the subscription to hopefully kick out that same company so when I import, I can get the data to go in QBO Accountant instead? 

I did use the QB migration tool. 

When I moved it back into QBO trying to import into the free QBO Accountant which I already had an account but I did have a separate account for the same company I have. They both use the same email. The data doesn't show up in the QBO Accountant. once I completed the transfer, I go into the reports to see if the import was complete and it isn't. 

I've done this 5 times and each time has been a fail. Do I need to export and then cancel the subscription to hopefully kick out that same company so when I import, I can get the data to go in QBO Accountant instead? 

I'm here to provide you with some information about importing your data so you'll be guided on what to do, papogator24.
 

Moving your data from QuickBooks Desktop to QuickBooks Online Accountant (QBOA) requires only a few steps so you'll have everything in one place. There's no need to cancel your subscription for the data to go to your QBOA account. You'll just have to follow the detailed steps for the import to be successful. I've highlighted again the steps below for your convenience:

1. Sign in to QuickBooks Online Accountant.
2. Go to Settings ⚙ and select Import desktop data.
3. Select the Windows or Mac tab.
4. Follow the onscreen instructions.

Once done, review the imported data by following the steps below:

1. Sign in to QuickBooks Online Accountant.
2. Go to Settings ⚙ and select Import desktop data.
3. Select the Windows or Mac tab.
4. Follow the onscreen instructions.

Then, go to the different menus in the Your Books section and check everything. Furthermore, you may notice how your books appear when moving your data to QuickBooks Online (QBO). To learn more, this article will guide you on what data does and doesn't move: Learn How Features And Data Move From QuickBooks Desktop to QuickBooks Online.

Reach out to us if you have any concerns about importing your data. We're always right here to assist you further. 

I did everything you guys mentioned and it is still not importing from Desktop to QBOA. I'm frustrated. I have a feeling that I do need to cancel my subscription (just paid my monthly already) because it is not showing up in my QBOA books that information was imported. 

@papogator24 

Afaik, there is no direct conversion method from QBD to QBO Accountant. That's why you need to use a migration tool or buy a third party conversion service as I mentioned earlier.

I appreciate you following my colleagues suggestions above, @papogator24. I’ll help you figure out what's causing this issue and ensure you’re able to import data from QuickBooks Desktop to QuickBooks Online.

I would like to take a look at your account and figure out what’s going on. However, we’re unable to do that in public space. I can also see that you used the QB migration tool and the issue persists.

I’d recommend reaching out to our Support Team. From there, they can pull up your account and investigate why you’re unable to migrate. 

Here’s how:

1. Go to the Help menu, then select QuickBooks Desktop Help.
2. Select Contact Us.
3. Give a brief description of your issue, then select Let's talk and then choose a way to connect.

To learn more about the migration process and what types of data gets converted:

• Move your QuickBooks Desktop file to QuickBooks Online
• What to do after you move from QuickBooks Desktop for Windows or Mac to QuickBooks Online

Do you have any other concerns regarding the data or other functions in QuickBooks? Let me know and I'll ensure to address them timely.

Did you loose much information on the export? I lost info on the switch to online version.  Do you know if they still support desktop version? Thank you

Hi there, cscoe.

I can help you add missing data to QuickBooks Online. If you use an older version of QuickBooks Desktop (QBDT) or you don't have access to QBDT, install a trial version of QuickBooks 2021 and open your company file.

Then, follow the steps to import your company file to QuickBooks Online. Some data won't export, that's why you have to manually enter them into the online version.

To learn what data aren't imported, you can browse this article: Find out how your books will move from QuickBooks Desktop to QuickBooks Online.

Let me know if you need more help by commenting below. I'm always around to answer your questions.