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Join nowI experienced that before, maisonjackson.
Display issues on an app usually occurs due to the following reasons:
Here are the things that we can do to get rid of these possibilities or reasons:
If the same thing happens, I'd recommend contacting our Customer Care Team about this. They can review your account and provide additional details of what is happening to the app. You can reach them using this link: Contact QuickBooks Self-Employed Support.
You can always get back to us if you need more assistance in using the QBSE mobile app.
I tried these options and none of them worked. I noticed the issue after the latest update for my phone and the corresponding QB update
I tried all of those options. I’ve only noticed this issue since the last update for iPhone and the corresponding QB update
I hear you on this, maisonjackson.
Performing the troubleshooting steps provided by my colleague JamesDuanT is the initial step to fix the issue.
If you're getting the same result, I would recommend reaching out to our Customer Care Team. They can check your account and investigate the cause of this behavior.
Here's how:
For any follow-up questions or other concerns with QuickBooks Self-Employed, please let me know in the comments below.
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