Why is my account expired?

Hi Jia2,

Other users are also reporting the same behavior, and we've already made our engineers aware of this. This issue will be resolved soon without doing anything on your side. Here's the link from another thread: https://intuit.me/2LqabiA

If you have other questions, you can always comment below.

thank you! it has been restored.

I am having the same issue. I can access my account on the app but online it is saying I need to subscribe in order to access my account. I have a one year subscription until 05/11/21. Please advise.

I'm here to help, @jlh711.

Let's perform some troubleshooting steps to isolate the issue. To start, let's open your QBSE account in a private browser. Private mode prevents storing cache and cookies that might cause problems when running websites.  Here are the shortcut keys you can use:

• Google Chrome: press Ctrl + Shift + N 
• Mozilla Firefox and Microsoft Edge: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Once signed in, see if you can still see the error. If this works, go back to your regular browser and clear the cache. This will remove the stored cache or cookies to refresh your browser. If the same thing happens, use another supported browser. It could be that the one you're currently using has a temporary issue with QuickBooks. 

However, if the issue persists, I recommended reaching out to our technical support team to further investigate the root cause of the issue. They can pull up your account in a private place and verify your account status. Here's how:

1. Click Assistant from the top bar.
2. Enter your concern. Example: I can access my account on the app but online it is saying I need to subscribe to access my account.
3. If you want to connect with us directly, type or say Talk to a human.
4. Choose either Message an agent or Get a callback. 

Let me know how this goes and leave a response below if you need further assistance in accessing your QBSE account. I'm always here to help. Have a good one. 

Not really sure why I requested to enter this info.

Hello there, stuck3.

May I know what specific information you're referring to? This is to ensure that we'll be able to address properly your issue. Please let me know if there's anything else that you need help with. I'll always be right here to assist you further.