Request master admin claim

Who is your master admin? Your ex-employee? 

Hi seeva,

Welcome to QuickBooks. 

If the person who has the master admin account is no longer available, I recommend contacting our support team so they can assist you with your master admin claim. They have the tools to up your account in a secure environment. Here's how to reach them:

1. Sign in to your account.
2. Click Help.
3. Select Contact Us.

You might want to check this article for your future reference: Change Your QuickBooks Online Master Admin User.

Feel free to let us know if you have any other concerns. I'll be right here to help.

Thanks for joining this conversation, @jabalalnartradin. Based on your screenshot, you'll need to reach out to the master admin of the account so they can help you reactivate your QuickBooks Online account. 

If the master admin of the account is no longer available, contact our QuickBooks Online Customer Support team to help you with the master admin claim. 

You can also refer to the article shared by my peer MariaSoledadG for more information. 

Let me know if there's anything else that you need, I'm always around to help. 

How do I receive a form to change Master Admin?

https://quickbooks.intuit.com/learn-support/en-us/intuit-account/request-to-be-the-master-admin-or-p...

Hello there, @TroyO.

To request a master admin claim, you'll have to reach out with our Customer Support Team. This way, they can pull up your account in a secure environment and assist you further.

Here's how:

1. Go to the Help menu, and then select Contact Us.
2. Enter your concern.
3. Click Let’s talk.
4. Choose to Get a callback. 
5. Type in your contact info.
6. Select Confirm my call.

Please check our support hours to ensure that we address your concerns on time: Support hours and types.

Otherwise, we can also change the master admin by going the Gear icon in QuickBooks Online (QBO). I'll guide you how:

1. Go to the Gear icon.
2. Under Your Company, select Manage Users.
3. Select the user you wanted to be the master admin, and then click Edit.
4. Under the User Type, choose the Admin.
5. The invitation email will be sent to the user to accept the role.

To get more details about this process, here's the link for your reference: Change your QuickBooks Online master admin user.

I've also added these articles about roles and user types in QuickBooks:

• Change user roles
• Learn about user types in QuickBooks Online

Don't hesitate to drop a comment below if you have other questions. I'm more than happy to help. Take care!

A former employee has not left us access to our account and I need to speak with someone to help us regain the access.

Hi there, @timackinsurecom.

We have to gather enough details and review your account to transfer the access. For the security of your company and information, I suggest reaching out to our Support Team. A representative can pull up your information securely, then help you retake the access.

To contact support, you may follow the steps provided by Maybelle_S above, or open this link: QuickBooks Online Support. You can connect with them at your most convenient time by visiting our Support hours and types page.

Also, here's a link you can read more about the different user types and level of access in QuickBooks Online.

Please let me know if you there's anything you need assistance with by adding a comment below. I'm always here to help. Have a good day!

@timackinsurecom 

For your reference

https://quickbooks.intuit.com/learn-support/en-us/intuit-account/request-to-be-the-master-admin-or-p...

If Intuit declined your request, you may have another option to claim your data.

yes

Hello there, @timackinsurecom.

@Fiat Lux is correct! You can send a request so you can access your QuickBooks account. I can guide you on how to do it.

1. Login to your Intuit account.
2. Go to this page article: Request to be the master admin or primary contact.
3. Scroll down to the bottom of the page.
4. Fill out the form with your information.
5. Upload the necessary documents.
6. Click Submit.

Once completed, you’ll receive an email confirmation from our Customer Care team with your case number. The estimated turn around time to process your request is within three business days.

Feel free to leave a comment below if you have other questions about accessing your QuickBooks account. I'm always here to help.

I need a form to change my master admin

Thanks for joining the thread, info25. 

I'll share with you the guidelines on how you can transfer the role to you if the primary admin or contact is unavailable. Even if they aren't available or make the change on their own, you can request our account protection team. Here's how:

1. Login to your Intuit account.
2. Go to this page article: Request to be the master admin or primary contact.
3. Scroll down to the bottom of the page and fill out the form with your information.
4. Upload the necessary documents and then click Submit.

Once completed, our Customer Care team will send you an email with your case number. The processing time for your request is estimated to be three business days.

For future reference, you may want to read the following articles about the different user types and adding multiple users in QuickBooks Online:

• Add and manage users in QuickBooks Online.
• User types in QuickBooks Online.

I’m just a post away if you need anything else. Have an awesome day.

Thanks for updating us on this, @Anonymous. 

I'm glad to hear that your issue was resolved. If you have any other concerns, you can always post your questions here or get in touch with our Support Team and talk to live agents. 

In case you may be needing information on your future tasks, you can visit our help articles. There, you'll find useful details and processes on how your tasks will be done.

I'll be here whenever you need my assistance. Take care and have a nice day!

I can not sign in because partner is no longer communicating with me and will not give me access. 

Let me share information about transferring the role to you if the primary admin or contact is out of reach, @dumptrouble.

My colleague mentioned above how to show you how to request to our account protection team. Don't worry if you missed it. I'll show you how.

Follow the steps below:

1. Sign in to your Intuit account.
2. Open this article: Request to be the master admin or primary contact.
3. Scroll down to the bottom and fill out the form with your information.
4. Upload the necessary documents and then click Submit.

Once done, you will receive an email with the case number of your request from our Customer Care team. Processing time will be within three business days.

For future reference, you can update or change your Intuit Account sign-in information for security.

Let me know if you have a question about being a primary admin of the account. I'm always here to help. Have a great day.

Hello: Thank you for the reply. I have filled out the form and received a case number. I was not, however, able to supply a image  of the ID of my partner nor a letter giving be permission to be admin. He has, as they say, "ghosted" me. 

I have sent multiple emails politely asking for access so I can file the tax return for the business and then shut it down and have received no response. 

I was able to include and image of the Articles of Organization that shows me as one of the organizers. I am hoping that is enough. If not, I assume I will have to take some sort of legal action as yet to be determined. 

@dumptrouble 

Your former partner can access your QBO account as the Primary Admin, correct?

Can you access it as a Company Admin?