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seeva
Level 1

Request master admin claim

 
12 Comments
Fiat Lux - ASIA
Level 15

Request master admin claim

Who is your master admin? Your ex-employee? 

MariaSoledadG
QuickBooks Team

Request master admin claim

Hi seeva,

 

Welcome to QuickBooks. 

 

If the person who has the master admin account is no longer available, I recommend contacting our support team so they can assist you with your master admin claim. They have the tools to up your account in a secure environment. Here's how to reach them:

  1. Sign in to your account.
  2. Click Help.
  3. Select Contact Us.

You might want to check this article for your future reference: Change Your QuickBooks Online Master Admin User.

 

Feel free to let us know if you have any other concerns. I'll be right here to help.

 

jabalalnartradin
Level 1

Request master admin claim

Hi,
 
Can you please assist me on how can we reactivate our quick books account because it's expired already, because the email we registered ([email address removed]) we're not using anymore that's why we won't get notified.
 
Please see attachments shows in our quick books when I'm trying to open.
 
 
You quick response is highly appreciated.
katherinejoyceO
QuickBooks Team

Request master admin claim

Thanks for joining this conversation, @jabalalnartradin. Based on your screenshot, you'll need to reach out to the master admin of the account so they can help you reactivate your QuickBooks Online account. 

 

If the master admin of the account is no longer available, contact our QuickBooks Online Customer Support team to help you with the master admin claim. 

 

You can also refer to the article shared by my peer MariaSoledadG for more information. 

 

Let me know if there's anything else that you need, I'm always around to help. 

TroyO
Level 1

Request master admin claim

How do I receive a form to change Master Admin?

Fiat Lux - ASIA
Level 15
Maybelle_S
QuickBooks Team

Request master admin claim

Hello there, @TroyO.

 

To request a master admin claim, you'll have to reach out with our Customer Support Team. This way, they can pull up your account in a secure environment and assist you further.

 

Here's how:

  1. Go to the Help menu, and then select Contact Us.
  2. Enter your concern.
  3. Click Let’s talk.
  4. Choose to Get a callback
  5. Type in your contact info.
  6. Select Confirm my call.

Please check our support hours to ensure that we address your concerns on time: Support hours and types.

 

Otherwise, we can also change the master admin by going the Gear icon in QuickBooks Online (QBO). I'll guide you how:

  1. Go to the Gear icon.
  2. Under Your Company, select Manage Users.
  3. Select the user you wanted to be the master admin, and then click Edit.
  4. Under the User Type, choose the Admin.
  5. The invitation email will be sent to the user to accept the role.

To get more details about this process, here's the link for your reference: Change your QuickBooks Online master admin user.

 

I've also added these articles about roles and user types in QuickBooks:

Don't hesitate to drop a comment below if you have other questions. I'm more than happy to help. Take care!

timackinsurecom
Level 1

Request master admin claim

A former employee has not left us access to our account and I need to speak with someone to help us regain the access.

Angelyn_T
QuickBooks Team

Request master admin claim

Hi there, @timackinsurecom.

 

We have to gather enough details and review your account to transfer the access. For the security of your company and information, I suggest reaching out to our Support Team. A representative can pull up your information securely, then help you retake the access.

 

To contact support, you may follow the steps provided by Maybelle_S above, or open this link: QuickBooks Online Support. You can connect with them at your most convenient time by visiting our Support hours and types page.

 

Also, here's a link you can read more about the different user types and level of access in QuickBooks Online.

 

Please let me know if you there's anything you need assistance with by adding a comment below. I'm always here to help. Have a good day!

Fiat Lux - ASIA
Level 15

Request master admin claim

@timackinsurecom 

For your reference

https://quickbooks.intuit.com/learn-support/en-us/intuit-account/request-to-be-the-master-admin-or-p...

 

If Intuit declined your request, you may have another option to claim your data.

timackinsurecom
Level 1

Request master admin claim

yes

IamjuViel
QuickBooks Team

Request master admin claim

Hello there, @timackinsurecom.

 

@Fiat Lux is correct! You can send a request so you can access your QuickBooks account. I can guide you on how to do it.

  1. Login to your Intuit account.
  2. Go to this page article: Request to be the master admin or primary contact.
  3. Scroll down to the bottom of the page.
  4. Fill out the form with your information.
  5. Upload the necessary documents.
  6. Click Submit.

Once completed, you’ll receive an email confirmation from our Customer Care team with your case number. The estimated turn around time to process your request is within three business days.

 

Feel free to leave a comment below if you have other questions about accessing your QuickBooks account. I'm always here to help.

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