Welcome to QuickBooks.
If the person who has the master admin account is no longer available, I recommend contacting our support team so they can assist you with your master admin claim. They have the tools to up your account in a secure environment. Here's how to reach them:
You might want to check this article for your future reference: Change Your QuickBooks Online Master Admin User.
Feel free to let us know if you have any other concerns. I'll be right here to help.
Thanks for joining this conversation, @jabalalnartradin. Based on your screenshot, you'll need to reach out to the master admin of the account so they can help you reactivate your QuickBooks Online account.
If the master admin of the account is no longer available, contact our QuickBooks Online Customer Support team to help you with the master admin claim.
You can also refer to the article shared by my peer MariaSoledadG for more information.
Let me know if there's anything else that you need, I'm always around to help.
Hello there, @TroyO.
To request a master admin claim, you'll have to reach out with our Customer Support Team. This way, they can pull up your account in a secure environment and assist you further.
Please check our support hours to ensure that we address your concerns on time: Support hours and types.
Otherwise, we can also change the master admin by going the Gear icon in QuickBooks Online (QBO). I'll guide you how:
To get more details about this process, here's the link for your reference: Change your QuickBooks Online master admin user.
I've also added these articles about roles and user types in QuickBooks:
Don't hesitate to drop a comment below if you have other questions. I'm more than happy to help. Take care!
Hi there, @timackinsurecom.
We have to gather enough details and review your account to transfer the access. For the security of your company and information, I suggest reaching out to our Support Team. A representative can pull up your information securely, then help you retake the access.
To contact support, you may follow the steps provided by Maybelle_S above, or open this link: QuickBooks Online Support. You can connect with them at your most convenient time by visiting our Support hours and types page.
Also, here's a link you can read more about the different user types and level of access in QuickBooks Online.
Please let me know if you there's anything you need assistance with by adding a comment below. I'm always here to help. Have a good day!
For your reference
If Intuit declined your request, you may have another option to claim your data.
Hello there, @timackinsurecom.
@Fiat Lux is correct! You can send a request so you can access your QuickBooks account. I can guide you on how to do it.
Once completed, you’ll receive an email confirmation from our Customer Care team with your case number. The estimated turn around time to process your request is within three business days.
Feel free to leave a comment below if you have other questions about accessing your QuickBooks account. I'm always here to help.