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user 10
Level 2

Required Online Log in for Quickbooks desktop

Intuit requiring to log in to an online account to access Quickbooks desktop Pro 2018 is forcing users to spend way too much time logging in each day.
Logging in each time interferes with my daily flow of activity. It is bothersome, annoying, intrusive, overbearing and any good will Intuit had with customers just disappeared.  
My day is busy and intuit you are not securing our account you are interfering with my access each day. Not a good service. We paid for a database that is on our computer not on the cloud  not on the internet. We should only be required to log into our own database. 
Why exactly does Intuit need an online account, my company does not use any online services with Intuit.

There is no need for us to have to log in each time just to access a desktop database . 

Intuit, please  change your requirement as soon as possible. We are now looking at other accounting databases. 

13 Comments 13
user 10
Level 2

Required Online Log in for Quickbooks desktop

In addition, what reassurances do i have that my companies database is more secure with having an online account than without?  What assurances does Intuit have  to give their customers that their IT is secure from hackers? 

Candice C
QuickBooks Team

Required Online Log in for Quickbooks desktop

Good Morning, @user10

 

I can provide some information about the additional log in you're having to do in your QuickBooks Desktop (QBDT) account. CAMPS (Customer Account Management Portal) is what QuickBooks is requiring you to sign in to. However, it should not require you to log in each time, but you can do the following steps below to help resolve the problem. 

 

  1. Go to the Company menu. 
  2. Pick My Company
  3. In the top right-hand corner, press Sign in.

 

This should do the trick! If it doesn't, please provide me with some more information or screenshots on this matter. This will help me determine the best solution for your business. 

 

Here's a link that can give some insight into managing your QuickBooks Desktop account in once place with CAMPS

 

I want to make sure you get back to running your business as soon as possible. Let me know if this helps. Bye for now!

mbesso
Level 2

Required Online Log in for Quickbooks desktop

What is the purpose? I have used QB Desktop for years, never had to do this before?

Rea_M
QuickBooks Team

Required Online Log in for Quickbooks desktop

Hello there, @mbesso.

 

The QuickBooks Desktop (QBDT) program is making sure your account and company files are protected at all times. That's why it lets you log into it for additional security protocol. You can learn more about this by checking out this article: Password security for QuickBooks Desktop. It also includes answers to the most frequently asked questions about the topic.

 

Additionally, you're able to switch your company files without having to re-enter your login credentials every time. To learn more about this, I'd recommend pulling up this article: Stay logged in to QuickBooks company file (sign in without entering your password). It contains details about things to consider, login settings, and notes for each user to name a few.

 

Please know that you're always welcome to comment below if you have other concerns or follow-up inquiries about managing the growth of your business and security protocols in QBDT. I'm just around to help. Take care.

 

 

mbesso
Level 2

Required Online Log in for Quickbooks desktop

Thanks for the detailed info. 

Denisearra
Level 1

Required Online Log in for Quickbooks desktop

My problem is this - I have three employees and every time we login, not only do we have to sign-in, but if one of my employees normally does the payroll for example and they are "signed in" before me, when I login, it tells me I don't have "Admin permissions" and I should contact the admin to give me permission to do things in the file.  I am the OWNER, so you can imagine it doesn't make me happy when Intuit then sends an email to one of my employees asking them to give me permission to work in the file!!!

How can I fix this?  It is driving me CRAZY!!!!

Angelyn_T
QuickBooks Team

Required Online Log in for Quickbooks desktop

Hi there, @Denisearra.

 

Thank you for sharing the details of your concern. I'm here to help you figure out the possible reasons for this error.

 

Usually, an error happens, or you won't be able to access payroll if the login credentials you've used is restricted for managing payroll in QuickBooks Desktop. That said, I recommend opening QuickBooks as an admin/with permission for payroll.

 

If that doesn't make any difference, I suggest reaching out to our Support Team. This way, a representative can review your account securely and check out the possible reasons for the issue.

 

To contact support:

 

  1. Go to the Help menu and select QuickBooks Desktop Help.
  2. At the bottom, click Contact us.
  3. Click the Search for Something else button, and then enter your concern in the Ask us anything box.
  4. Select Search, and then scroll down to get your contact options.

For additional tips about running and processing payroll in QuickBooks Desktop, you can open this link.

 

Please let me know how this works out on your end. I'm determined to get this resolved for you. Keep safe!

406Dan
Level 1

Required Online Log in for Quickbooks desktop

I agree with original poster.  This has no benefit, only downsides.  To make it worse, we now cannot update QuickBooks from QuickBooks Point of Sale, because users of QBPOS that normally trigger an update at end of day do not and should not have access to QB or Intuit login.  So the software hangs and requires IT resources to "kill" hung QB and QBPOS programs.  SO, I ether DECREASE security by giving more access to additional employees (who otherwise have no need to access QB or Intuit), or your are forcing owner/manager to do what was a simple shared task by other personnel previously.  

 

And what about PCI compliance?  For merchant processing, my computer should not be "open" to outside, Intuit or otherwise.

 

Completely non-customer focused.  Intuit should be embarrassed.

Bgain
Level 1

Required Online Log in for Quickbooks desktop

I tried going to My Company to "sign in" like you suggested.  But it says I'm already signed in.  For some reason I can't paste a screenshot, so I'm attaching it. Any other ideas how to stop having to sign in every day?

Thank you!

 

Kristine Mae
Moderator

Required Online Log in for Quickbooks desktop

Let me help you, Bgain. I'll share a few reasons why you're required to sign in.

 

Once a user is logged in with a Windows user account, they will be required to enter a username and password to log in. Also, if a user has saved credentials for a company file user in QuickBooks File Manager, opening the file from QFM will delete credentials from the Windows vault. You'll be required again to enter a username and password. 

 

We're unable to stop this. However, you can stay logged in to your company file without entering your credentials every time. For more information, you can check this article: Stay logged in to QuickBooks company file (sign in without entering your password).

 

Feel free to visit us if you have other concerns. We'll be around to help you. Keep safe!

donbrisson
Level 2

Required Online Log in for Quickbooks desktop

I bought, and I own, QB Desktop Pro 2019.  I want these set up an Intuit Account notices to stop.  QB does not own my desktop and does not have the right to require me to link my QB Desktop Pro to an Intuit Account or any other account.  Intuit will not let me access my desktop QB unless I sign up for the Intuit account or I send a "request" to an administrator( which is me) to set one up.  Tired of sending these emails to myself.   Please tell me how to stop these notices. 

Kristine Mae
Moderator

Required Online Log in for Quickbooks desktop

We let our users link to an Intuit account when creating and opening a company file, Donbrisson. Let me share the reason why we added the feature.
 

The purpose behind it is to strengthen the security and license processes. It also gives the primary contact more control over user access. 

 

That being said, we're unable to stop the feature.
 

I'll add this blog for more information: Intuit account – Why now for QuickBooks Desktop?.

 

If you have additional questions, feel free to comment below. We'll reply as soon as we can. Keep safe!

geraldr
Level 1

Required Online Log in for Quickbooks desktop

Agree here. Intuit has no business requiring access to my data in the name of "security". This smells fishy. My security is my own responsibility. Returning the software back to a state where the licensee has the option to disallow internet access to the computer it is installed on and still have it function needs to be considered.

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