i converted a qb desktop 2017 premier version to the online version. it automatically took the qbo advanced version. there it showed $75 fees with the discount.but the payment was proceed after the trail ends it's because the time gap we have in sri lanka and USA. therefore when we were going to proceed the payment it showed the full payment of $150.we did the payment of $150.can we get the discount amount of $75 for next months?
I've checked our website to verify the fees and discounts, Oshini.
The discount is given once you purchase the program instead of using the free trial. Although, I'd suggest checking with our customer care support. They can check your account and might give you options. Here's how:
Click Help inside QuickBooks Online.
Select Contact Us.
Enter "Subscription discount" in the description field, then click Let's talk.