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Level 1

Subscription discount

i converted a qb desktop 2017 premier version to the online version. it automatically took the qbo advanced version. there it showed $75 fees with the discount.but the payment was proceed after the trail ends it's because the time gap we have in sri lanka and USA. therefore when we were going to proceed the payment it showed the full payment of $150.we did the payment of $150.can we get the discount amount of $75 for next months?

Kristine Mae
QuickBooks Team

Subscription discount

I've checked our website to verify the fees and discounts, Oshini.


The discount is given once you purchase the program instead of using the free trial. Although, I'd suggest checking with our customer care support. They can check your account and might give you options. Here's how:

  1. Click Help inside QuickBooks Online.
  2. Select Contact Us.
  3. Enter "Subscription discount" in the description field, then click Let's talk.
  4. Select either Start messaging or Get a callback.

I'll add a article on how to update the payment information for your subscription as a future reference.


The Community is open to help you. Feel free to get in touch with us.

Fiat Lux - ASIA
Level 15

Subscription discount


If you have to open a new QBO account, make sure to click the Buy button to get the discounted price for up to 6 months. If you purchase from the trial account, you have to pay the regular rate.





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