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Level 1

Suspending Account and Re-Activating

Hi, I have an account with Quickbooks online and with the payroll services. I love it because it's so simple and easy to use with no hassle. Our company recently started closing down for the season from November-March. I would like to avoid the cost while we are closed during those months, so I am interested in suspending our online account and payroll services. My question is if I temporarily cancel my account will all my information for taxes and payroll still be accessible and able to be re-activated when our business opens back up? We are still required to file monthly taxes even if it's zero tax due. I can't afford to lose any of this information.

1 Comment
QuickBooks Team

Suspending Account and Re-Activating

I’m glad QuickBooks Online (QBO) suits your business needs, @hpc136.


I’m here to guide you on how to ensure the safety of your data while your account is suspended. 


Before we cancel your payroll subscription, you’ll want to ensure you:

Once done, here’s how to cancel your payroll subscription:

  1. Go to the Gear icon.
  2. Select Account and Settings.
  3. Click the Billing & Subscription tab.
  4. In the Payroll section, select Cancel.
  5. Fill out the online cancellation form to complete your cancellation.

You can also check this article for more details about canceling your payroll subscription and what happens after you cancel it: Cancel Your QuickBooks Payroll Subscription.


Then to suspend your QBO account, you can refer to this resource for the complete process: Cancel your QuickBooks Online subscription or trial.


Once you’re ready to reactivate your QBO account and payroll subscription. You can utilize these links that can guide you through the detailed steps:

Furthermore, you might want to consider exporting your QBO data to excel for the time being. That way, while your account is suspended, you still have access to your data.


Let me know if there’s anything else I can help you with your QBO account. I’m always around ready to assist you. Have a great day and stay safe.

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