Updating from QB mac2011 to 2016

Hello there, @DMAM!

You'll have to use the license and product numbers associated with the new QuickBooks you purchased. You can find it by going to CAMPs, select QuickBooks 2016, and then look for the product information. You can read through this article to learn more: Manage your QuickBooks Desktop subscriptions and services.

Lastly, here's an article you can read for ideas about what other tasks you can do with CAMPs: What is CAMPs and how do I use it?

Keep me posted in the comments if you have any other questions. I'll be here to help.

Hi-

I didn't purchase Quickbooks for Mac 2016.  I downloaded what I thought was an update.  Hence, no new license or product#

Do I need to buy that version f it?  and how do I do so?

Thanks for getting back to us, @DMAM.

When upgrading your QuickBooks, you'll have to purchase the new version to get the license and product numbers. I recommend contacting our Customer Care Team, so you'll be guided with the process. Here's how:

1. Go to the Help menu.
2. Select QuickBooks Desktop Help.
3. Click Contact Us.
4. Provide a brief description of your concern, then choose Continue.
5. You can either select Get a callback or Message an agent.

You may want to check out our support hours, so you'll be supported on time.

Also, to see the comparison of our QuickBooks Mac, refer to this link: https://quickbooks.intuit.com/desktop/mac-compare/.

Keep me posted if you need further help in QuickBooks. I'm always here to help you.

@DMAM 

QB 2016 is not supported any longer. Consider upgrading to QB 2020 instead. For 1 user, you may purchase the new license for $300 directly or around $200 thru a partner/reseller. If you MacOS is older than 10.14 Mojave, consider QB 2019 instead. Make sure installing the trial license to check it.