Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Connect with and learn from others in the QuickBooks Community.
Join nowHi there, @Jsomogyi,
May I know what's the issue all about, and how can I help you? I want to make sure your issue is resolved.
Please share any additional information in the comment or mention me in this thread.
However, for other questions like billing, ongoing issues, and escalated cases, you will need to get in touch with our Phone Support. To ensure we address your concern on time, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM til 3:00 PM on Saturday. If you're can't reach us at your most convenient time, you may request for a callback so you won't have to wait on the line.
Here's how to contact Support:
I look forward for any updates from you about this topic. Please feel free to post them here or mention my name. I'm here to help you. Have a nice day!
You can, but you have to tick off the robots to the point that they pass you along to a human. Or be willing to communicate within this support venue. We that respond here are all humans.
QBO Robot 1 "*beep* Did you see this? *beep* Another one wants to interact with a measly human. *beep* Did we keep any in the building after we *beep* took over?"
QBO Robot 2 "*beep* you just made me spill coffee on my motherboard *beep*"
PLEASE HELP
I'd be glad to know more about the help that you need, @Married1970.
Any details about your concern can help me narrow down the best resolution.
Meanwhile, if you wish to get in touch with one of our representatives, you can follow the steps provided by my peer @Jen_D.
Before doing so, please review our support hours to ensure your issue gets addressed right away.
Also, I'll be adding this handy resource to learn more about QuickBooks Online: Video Tutorials.
I'm looking forward to your response in the comment section. Take care and have a great day.
Trying to cancel since membership began
Quickbooks LIVE is not able to sync w/ my business accounts
Call [removed by moderator]
Email [email address removed]
CANCEL Quickbooks Live
REFUND in full
Thank you for stopping by the Community, @saraguillemette.
I suggest reaching out to our QuickBooks Live team. They can pull up your account securely and process the refund for you. To connect with them, you can either schedule a video chat or leave a message within your QBO account.
Here's how:
For more insights, check out the How can I contact my bookkeeper, and how often? section in this article: QuickBooks Live Bookkeeping Overview. It also includes answers to the frequently asked questions (FAQs) about this service.
You can also cancel QuickBooks Live Bookkeeping services from the Billing and Subscription page. Let me show you how:
Once canceled, the cancellations are effective at the end of your billing month.
To get more details about QuickBooks Live Bookkeeping, you can check this article: QuickBooks Live Bookkeeping FAQ.
In case you need to update your company and billing subscription in QuickBooks Online, you can reference this article: Update billing, payment, and subscription info in QuickBooks Online.
Reach out to me if you have other QuickBooks concerns. I’ll be right here to help and make sure you’re taken care of. Have a good one.
I need to talk to someone and this isnt working. Can I please call a person. I have a customer who paid with a credit card and it cleared my bank but didnt load into quickbooks.
Thanks for joining the thread, @Ferris89.
I'd be glad to provide you the steps on how to reach out to our QuickBooks phone representative.
Before that, I'll share with you the steps that will help you download your banking transactions to QuickBooks.
For most banks, QuickBooks downloads the latest available transactions every night around 10 PM PT. If downloads seem stuck, or you want the latest available transactions, do a manual download. Here's how:
This updates all your connected bank and credit card accounts. The number of transactions in each account tile will increase if QuickBooks downloads new transactions.
It's also possible that the issue may be on the bank’s end, you can sign to your bank's website to check. Just follow the steps in this article: How to check your bank or credit card's website if downloads seem slow or stuck.
Additionally, here are the steps to connect with our live agent:
Please check out our support hours to ensure that we address your concerns on time.
If you're able to see your transactions on the Banking page, you can now review and categorize them.
Let me know how it goes by commenting below. I'll be more than happy to provide further help. Keep safe.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.