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Stefan Marty
Level 2

ACH Payments taking 30+ days to deposit…

So I’ve been using quick books for over 2 years now, and recently started accepting ACH payments… I have proof that one particular ACH payment via QuickBooks Self Employed took over 20 days to complete. This is horrible for my business, and I currently have over $600 waiting to be deposited. Crossing my fingers hard that they will be sent to my bank before the 31st but I know my chances are slim. Is there something wrong system side? There’s no consistency. Some ACH payments are posted within 5 days, some 12, other over 30… so why do I keep using this??? The invoicing side of it is quite nice, but having to wait for funds is unbearable.

16 Comments 16
LieraMarie_A
QuickBooks Team

ACH Payments taking 30+ days to deposit…

Hi there, @jhg14. I understand how important it is to get customer payments deposited right away.

 

The processing of the deposit depends on the timeline processing. If you process customer payments before 3 PM PT, they'll be deposited in your account the next day. Otherwise, you'll get them in two business days. Some banks may take longer to process the transaction. 

 

However, if you're new to QuickBooks Payments, it takes a bit longer to get the payment since we're in the process of setting everything for you. Additionally, if there's an issue with a deposit, you'll receive an email from Intuit. You can check your email settings if you don't see any messages from us.

 

In case you need further assistance with this, you can also get in touch with our Merchant Services Team. One of them can review your account and investigate why you're experiencing some delays in receiving deposits.

 

I'm also adding these helpful articles that consist of questions and answers about QuickBooks Payments deposits:

 

Feel free to comment down below if you have other questions or concerns. The Community is always here to help. Have a wonderful day.

 

Stefan Marty
Level 2

ACH Payments taking 30+ days to deposit…

I have tried these methods already- as stated before I’ve been using self employed for almost 3 years now. This still doesn’t not make sense to me- I have taken 10+ ACH payments last year/this year and as stated before, the timing of when I actually get my money is inconsistent. Here is proof that the last ACH payment I processed/received took 30 days… which is unacceptable and unforgivable. Please help me get my current payments processed- I cannot wait another month for these funds. First photo: invoice sent and payment date. 

Stefan Marty
Level 2

ACH Payments taking 30+ days to deposit…

2nd photo- proof of 30+ days to receive payment 

Stefan Marty
Level 2

ACH Payments taking 30+ days to deposit…

First photo: 

Stefan Marty
Level 2

ACH Payments taking 30+ days to deposit…

First photo: 

Kurt_M
QuickBooks Team

ACH Payments taking 30+ days to deposit…

Hi there, @Stefan Marty.

 

I appreciate the additional details that you’ve provided. This isn’t the experience that we want you to have. I’ll help you connect with our Merchant Service team to get the help that you need. This way, one of them can check over your account and figure out why you're having trouble getting deposits.

 

You can also visit this page to review some of our commonly asked Payments questions.

 

Keep me posted for updates. I want to ensure that you get the help that you deserve. Assisting you is my number one priority. Keep safe.

Stefan Marty
Level 2

ACH Payments taking 30+ days to deposit…

Update: so far I have received a confirmation “money is on the way” but only for the first transaction, I have another transaction that is still pending (invoice 0252). This is the more important one in my eyes. Can you please see about pushing this deposit forward as well? This invoice is a total of $500 deposit. It’s pictured here and labeled as PAID- but I have not received any word that it’s actually being deposited. Again, this is the more important check in my eyes. Thanks for your help.

FritzF
Moderator

ACH Payments taking 30+ days to deposit…

Hi there, @Stefan Marty.

 

I appreciate you getting back to us and sharing those screenshots. Allow me to jump in and help make sure that this is taken care of for you.

 

As much as I'd love to help you with this, I'm unable to do it here in the Community space. To ensure the deposits will go through, I highly recommend contacting our Merchant Support this time. They have tools that can pull up your account in a secure environment and check the status of the deposits. They can also check why they're taking so long to post the payments on your bank account.

 

To reach them, you can refer to this article to get their most updated contact information: Contact Payments or Point of Sale Support.

 

In case you need it, I'll add these articles that tackle frequently asked questions (FAQs) about depositing payments:

 

 

For tips and other resources, I recommend visiting our website for future reference. Here's the link: QBSE self-help articles.

 

Please know that I'm always around if you have additional questions about deposits or anything else. I'll be more than willing to help. Take care and have a good one.

Stefan Marty
Level 2

ACH Payments taking 30+ days to deposit…

Thanks but I'd rather take my chances here, since I actually seem to be getting the help I need/this could be a good learning experience. That being said, back to my issue. If I connect the dots here, could you please confirm that I will be getting a "your money is on the way!" email- that is basically "confirmation of funds on quickbooks-merchant, have moved from batched/authorized, to funded status?" TOMORROW? (see attached picture)-

if that's the case. The question still stands in why I've had payments in the past take so so long? (30 days).

Is this an automated system that just can't keep up? Outdated? No matter the case, it's inconsistent- I hope this issue is a good teaching tool for your staff, as over the phone support does not help- the chat system is pointless, and I've actually had more help here than anywhere else. Even the advice here seems to be cyclical though. Constantly linking me back to help pages I've obviously visited a thousand times. When I pay for a service that's supposed to make payments easy and predictable for both myself, AND my client- and it pulls stuff like having to wait A MONTH for a $150 payment? It's really weird. Anyway- last thing I want to know is, given the information on the picture attached, this means I should be getting an email stating "your money is on the way!" tomorrow.... right? As the payment was received on Wednesday the 26th before 3PM, your online rules from your help page state I should be getting this to "FUNDED" status tomorrow (Friday) afternoon? From now on? I guess I'll have to babysit any sort of payments I take over QB from now on. Jeez... this whole schbang really makes me just want to take personal checks. If you want to help me, please have a sales support/merchant rep email me directly, or provide me with a direct line of help. Thanks.

Stefan Marty
Level 2

ACH Payments taking 30+ days to deposit…

Will somebody chime in? 

JW421
Level 1

ACH Payments taking 30+ days to deposit…

We’ve been having the same issue! And we’ve been using QB online/ACH invoicing for 5+ years. Clients pay, and then we are waiting anywhere from 7-15 days for “money to be on the way” and post. And we are talking thousands of dollars. When I look under transactions, it shows the payment was batched and approved by client bank, but QB shows it pending.

My only thought is the longer QB holds the funds the more money they make on interest. Otherwise there is no reason funds should not post within 2-3 business days, especially when payment is ACH not credit card. And I’m tired of hearing from Merchant Services that it depends on the bank…we’ve had the same clients for years and their banks funds cleared in 2-3 days until this year. So clearly QB has an issue, and if it keeps up, we’re going to find another billing/accounting service.

Fiat Lux - ASIA
Level 15

ACH Payments taking 30+ days to deposit…


@JW421 wrote:

we’re going to find another billing/accounting service.


 

@JW421 

You can explore a 3d party merchant service/payment processor to integrate with QBO.

tdwhi752
Level 1

ACH Payments taking 30+ days to deposit…

 

Quickbooks should warn people in advance - I should had my client write me a check but instead - I have a payment of $17,000 that I've been waiting eight days for - I guess if I don't get it tomorrow I'll ask the client to dispute the charge or stop payment and I will never use Quickbooks for this again - this is so dumb. I can't start the project until the payment is processed and I don't want to have to tell them what is going on.   You've got some pinhead that is holding up my money that has absolutely no clue about customer service and doesn't care at all, who is ruining your reputation to process payments.  I may just cancel my $70/month account with Quickbooks and switch to an alternative I'm so upset about this - all get are stupid apologies and no useful information.  I went from having good feelings about QB to hating your company. 

Papa_Gigadee
Level 2

ACH Payments taking 30+ days to deposit…

Yeah. Here asshoats continue to do the same thing to my accounts. Untenable. I’ve started shopping around but may end up just doing all the books by myself in excel. Ftg. 

baldwincorp
Level 1

ACH Payments taking 30+ days to deposit…

Totally agreed, ACH should be as fast as a day or so... this has me scared, I've had my clients direct depositing, and I was excited to try my new QB Oniline, now I don't have money this week as I've had for the last 3 years, all because I had my client use this quickbooks ACH payment. So so so stupid

robertfcrocker
Level 1

ACH Payments taking 30+ days to deposit…

Thanks for sharing this useful info.. comments go

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