Any one else having trouble connecting to Chase Bank? I keep getting a message that "this part of our site is not available right now" when I try to reconnect my accounts

I'll help you reconnect your Chase account, RMEL1. 

I haven't seen any open cases similar to yours in our records. You might be experiencing some browser hiccups. Once a website overloads, it could cause unexpected results. 

We'll perform the basic troubleshooting steps to fix it. Let's start with opening QuickBooks Online using an incognito window. This is the best spot to identify web issues. Here are the shortcut keys:

• Google Chrome: Ctrl + Shift + N 
• Mozilla Firefox: Ctrl + Shift + P
• Internet Explorer: Ctrl + Shift + P
• Safari: Command + Shift + N

If you haven't encountered any error message, go back to your regular browser, and clear the cache. It's advisable to clear them out periodically. This way, the program will not behave differently.

Also, you can use a different browser like Google Chrome or Mozilla Firefox.

I'll also include the reference on how to connect bank and credit card accounts to QuickBooks Online to better guide you. 

Reach out to us if you have other banking concerns. We're open 24/7 to help you.

The problem was on the Chase side with permissions. Something changed and we had to have our primary account holder's permissions to reconnect the accounts despite granting access to a sub-user to have 3rd party access to Chase. I'm relaying this so that others can find a solution if they encounter the same thing.

I did try another browser, clearing my cache, incognito windows, and even tried using the mobile app on an iPad. None of that made any difference. The hold up was something with Chase but the message was not at all helpful. Usually you get something that tells you that you do not have the right permissions. This message was "This part of our site is not available right now". 

Thanks!

Hi @RMEL1, 

I have been having these same issues ever since Chase changed how they require account holders to allow Authorized Users to access 3rd party apps.  We followed the instructions sent from QBO to turn on 3rd party APP access, with no success. Tt appears you are saying there is another setting that needs to be altered?  Do you know what the setting is exactly so I can let the client know?  This has been such an exhausting problem going back and forth with the client to try to re-enable access.  Thanks for any help you can give!

I had to connect our Chase Accounts with the primary Chase User account instead of an authorized user (despite granting the 3rd party access on the sub-user's and on the primary user's accounts). I got tired of going back and forth with QBO telling me it was my browser, which it clearly was not. I have not had any issues connecting since, but IF I do have to reconnect accounts later, I will have to get our owner involved... which is not a great fix. This is a work-around for sure. 

I appreciate your effort in performing some basic troubleshooting steps to help address the issue @RMEL1.

This has been raised to our product engineers to identify the cause of this problem. They are currently taking care of this matter with high priority to provide our affected customers with a solution as early as possible.

I recommend contacting our Support Team so you'll be added to the list of affected users and automatically receive an email notification with the latest updates.

Here's how to contact us:

1. Click the Help on the top right.
2. Select the Contact Us button. 
3. Enter your concern.
4. Click Let's talk.
5. Choose a way to connect with us through, Start a chat or Get a callback. 

To ensure we address your concern on time, check out our support hours.

Once it's reconnected successfully, transactions will automatically flow into the program. Then, you can already assign, categorize, edit, and add them. 

I'll be right here if you need more help with banking. Stay safe and healthy!