- -this note is intended for QB Software Engineer Support--
Our company charges a flat monthly fee and many customers have allowed us to set up and ACH autopay. Which means each month our bank automatically withdraws from their bank and deposits into our bank.
I have set up Banking Rules for each client intending to match this ACH Collection to their open invoice. However, none of the rules have worked and QBO only returns a random client name for all of the ACH debits. Each month (billing cycle) I modify the conditions hoping to find a solution to no avail. I have called QB support and they have let me know many other people are having the same difficulty. My Banking Rules for utilities work just fine. Money out vs. Money in?
I have opened a case with QB in April 2019 Case # 53xxxx173. I have had no contact from QB and have tried calling back many times with zero progress.
I very much hope someone can respond to my case or let me know if this is being worked on. I am happy to provide full case number and examples of rules if you cannot access my account.
I'd like to ensure that your concern get's addressed. While the Community can provide answers and troubleshooting solutions to certain questions, there are things that only our phone support can do to resolve the problem.
Since your bank rule is still not working, I highly recommend giving our Customer Care Team a call again. They'll be able to do further investigation about this behavior and can open a investigation ticket if necessary.
To give you more details about Bank Rules, please check out this link: Bank Rules in QBO.
Let me know if you have any other questions. I'll be around to help. Take care.