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JeffH66
Level 1

Can not connect to Merrill Lynch - 105 Error

I've connected my account seamlessly for years to Merrill Lynch.  Recently, it stopped updating and, when I went to re-connect, it gave me a 105 error and said it can't connect.  I removed the connection and tried to start from scratch and got the same error.  Is there any solution to this?

2 Comments 2
ThomasJosephD
QuickBooks Team

Can not connect to Merrill Lynch - 105 Error

Hi JeffH66. Thank you for informing us this problem. 

There's currently an open investigation (INV-115311) regarding Merrill Lynch error 105.
 

Intuit will need to collaborate with your bank or financial institution to resolve this issue. I recommend contacting our live support team to add your information to the list of affected users. They will provide updates as soon as it becomes available.

 

Here's how to connect with our live support:

  1. Sign in to your QuickBooks account.

  2. Click Help (?) at the top right.

  3. Enter your concern, then hit Let's talk.

  4. Select Contact Us to connect with a live support agent.

  5. Choose a way to connect with us:

  • Start a chat with a support expert.
  • Get a callback from the next available expert.
     

  It is important to note that our support hours are as follows:

  • Plus, Essentials, Simple Start M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT
  • Advanced, they are open 24/7

 

To understand more about the schedule of our support team, check out this article: Contact QuickBooks products and services support.

While this concern is under investigation, you can try these troubleshooting steps that might work on your end: Fix bank error 102 and 105 in QuickBooks Online.

Reach out us if you have any further thoughts or questions about bank connection. We will promptly get back to help you.
 

Chrea
Level 4

Can not connect to Merrill Lynch - 105 Error

@JeffH66 

Try opening your QBO account any private/incognito browser.

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