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Jonquilia
Level 1

Can not connect USAA to Qbooks 2021 Desktop OLSU-1011 error

I have looked at all possible suggestions and nothing is allowing me to connect 

please can someone help me 

4 Comments 4
Maybelle_S
QuickBooks Team

Can not connect USAA to Qbooks 2021 Desktop OLSU-1011 error

Glad to have you here in the Community, @Jonquilia.

 

The error OLSU-1011 usually occur if: 

  • The Financial Institution Directory (FIDIR) is not updated to include information for your financial institution.
  • There's possible damage to your company data file.
  • You're in Register or Classic mode instead of Side-by-Side or Express mode.

We can check the default account for your personal and company preferences.

 

Here's how: 

  1. Log in to the company file as Admin, and then switch to single-user mode.
  2. Go to the Edit menu, and then click Preferences.
  3. Select Checking, and then click the My Preferences tab.
  4. Under Select default accounts to use, put a checkmark of all of the checkboxes.
  5. Click the Company Preferences tab. 
  6. Under Select default accounts to use, put a checkmark for the two options.
  7. Click OK.  

Once done, set up the account again for online banking.

 

For more information about the error OLSU-1011, you can check out this article: Bank Feeds setup error OLSU-1011.

 

If the error persists, follow the additional troubleshooting steps in Fix OL and OLSU Bank Feed Errors In QuickBooks Desktop.

 

However, if the issue persists with the other troubleshooting steps, I'd recommend contacting our Customer Support Team. They have the tools to pull up your account in a secure environment and create a report about this behavior.

 

Stay in touch with us if you have other questions. I'm always here to lend you a helping hand. Take care!

Jonquilia
Level 1

Can not connect USAA to Qbooks 2021 Desktop OLSU-1011 error

so sorry i tried all those and the links and nothing is working for me uggh

Jonquilia
Level 1

Can not connect USAA to Qbooks 2021 Desktop OLSU-1011 error

is there another way I could speak to someone as I have called USAA and they gave me PIN and PASSWORD but my screen will not even let me get that far 

 

but if I go to another side of is my bank a participating financial then login in that way it works but is not in any way linking my bank to QB 

MarsStephanieL
QuickBooks Team

Can not connect USAA to Qbooks 2021 Desktop OLSU-1011 error

Hi there, @Jonquilia

 

I appreciate the things you've done to fix this issue. Since you're still not able to connect to your bank after following the steps shared by my colleague, I'd recommend contacting our Customer Care Team. They have the tools to perform screen-share and check further what has caused this issue to get to the bottom of this.

 

Here's how to contact them: 

 

  1. Go to the Help menu and select QuickBooks Desktop Help.
  2. Select Contact us.
  3. Enter your concern and choose Messaging.
  4. Enter your details and wait for the available agent to assist you.

 

You may also check our support hours before contacting our support team to know the best time to call at your convenience. 

 

I've included this article for your future task about matching your bank transactions: Add and match Bank Feed transactions in QuickBooks Desktop.

 

I'll be around if you have other questions. Take care.

 

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