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Join nowI have looked at all possible suggestions and nothing is allowing me to connect
please can someone help me
Glad to have you here in the Community, @Jonquilia.
The error OLSU-1011 usually occur if:
We can check the default account for your personal and company preferences.
Here's how:
Once done, set up the account again for online banking.
For more information about the error OLSU-1011, you can check out this article: Bank Feeds setup error OLSU-1011.
If the error persists, follow the additional troubleshooting steps in Fix OL and OLSU Bank Feed Errors In QuickBooks Desktop.
However, if the issue persists with the other troubleshooting steps, I'd recommend contacting our Customer Support Team. They have the tools to pull up your account in a secure environment and create a report about this behavior.
Stay in touch with us if you have other questions. I'm always here to lend you a helping hand. Take care!
so sorry i tried all those and the links and nothing is working for me uggh
is there another way I could speak to someone as I have called USAA and they gave me PIN and PASSWORD but my screen will not even let me get that far
but if I go to another side of is my bank a participating financial then login in that way it works but is not in any way linking my bank to QB
Hi there, @Jonquilia
I appreciate the things you've done to fix this issue. Since you're still not able to connect to your bank after following the steps shared by my colleague, I'd recommend contacting our Customer Care Team. They have the tools to perform screen-share and check further what has caused this issue to get to the bottom of this.
Here's how to contact them:
You may also check our support hours before contacting our support team to know the best time to call at your convenience.
I've included this article for your future task about matching your bank transactions: Add and match Bank Feed transactions in QuickBooks Desktop.
I'll be around if you have other questions. Take care.
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