Credit Card deposits being held by Quickbooks with no release date in sight

We're unable to check the cause of the payment hold in the Community space, jujuwinnfield.

We don't want you to feel that way. We want to make sure your account is safe, thus, the extra steps that needs to be taken care of.

I recommend contacting our QuickBooks support. They can check your account and guide you on how to resolve this.

Here's how:

1. Click the Help icon.
2. Click Contact us.
3. Enter account is on hold, then click Let's talk.
4. Select from Start messaging or Get a callback.

Check these articles for reference:

• Find out when QuickBooks Payments deposits customer payments
• Why are my funds on hold?

Let me know if you have additional questions about holds in QuickBooks. I'll be here to share more information.

I have been in touch with Quickbooks support on a daily basis. Each time I contact them there is something new that they are requiring for review and so far it has delayed release of my funds for coming up on two weeks. It's costing my business, affecting my employee's families, and keeping our customers from getting important supplies. I made this post as a desperate attempt to get information from other Quickbooks customers who are having (or have previously had) a similar experience with Merchant Services. I also wanted to document my ongoing experience so others who are researching whether to use Quickbooks Merchant Services for their businesses know the risks involved in doing so.

This has been an on-going issue for me as well.  I have called no less than four times and deposit was held  10 days as of yesterday.  This is the second time this has happened.  I have trades threatening liens.  This is not acceptable and there is no sense of urgency with anyone.  Customer service just keeps repeating policy and script in book.

Did this ever get resolved?

Hello, KC411.

I can provide info on how we take and process payments and why funds are on hold.

The system reviews payments to check if everything is processed correctly and ensure everything is alright. I can show you how to check if a customer payment is on hold and what you can do while reviewing the payments. 

To start, you can log in to your Merchant Service Account. Review the payment and check if you see a Withheld status in the Method column. If so, it means that we are still checking if there are issues with the funds. You'll get an email at the email address you use to sign in to the merchant account why the payments are on hold. It will give you specific steps to fix any issues. I also suggest checking your spam folder if you can't see any emails. 

You'll want to use this article for more details about when QuickBooks Payments deposits customer payments.

Let me know if you have other questions about your customer payments. I'll be glad to help you. Take care!

I have 6 invoices on hold and have received emails on only ONE invoice. I've been calling every day that support is open and every time, it takes ANOTHER 48 hours before another request comes in, which resets the clock. No CSR ever reads the history of the case, just repeats the same spiel. I am beyond frustrated and there's absolutely NO WAY to escalate the problem.

I am facing the same issue. QB has placed a hold on my funds for no reason at all which I find unethical and disgusting. I bet my life that if someone held their money, they wouldn't stand for it. For my money that is owed to me to be placed on hold for work I have done is a crime. I will be removing my services from quickbooks for good. I have spoken to several different reps, and all they keep telling me is "We are a low security platform". Thankfully I asked if this will be a problem I will run into in the future, and I was informed that there is a possibility that it will happen. I will be ending my services for good. Who holds someone's money that they are owed? People have families to support and bills to pay. Does anyone at quickbooks have an ethical heart to at least give the person a heads up that a hold will happen, so that person can make adjustments with their suppliers, employees, and debtors. Explaining that I have a family, two kids to provide for and I am not able to take home a check to provide for my kids meant NOTHING. If anyone cares to read my post, end your services with quickbooks. It is not worth it. 

I am having the same issue with quickbooks holding my credit card deposits.  They keep wanting more and more information that changes daily.  Do you all realize that their customer service people are not in the United States.

We should file a class action lawsuit for the delay in our payments.

I have the same issue.  I have 3 credit payments on hold.  QB has held a check payment since Dec 8 2022 from a 20 year client!!!!  This is unacceptable!!!!   It’s impacting my business and my clients are bothered by this poor payment service.  If it’s not resolved this year I will stop using the QB billing service.  There is no one to talk to.  Another poor service.  

Do any of you have updates?   Ive been trying for over a year to get 9000. in deposits on hold.    Merry go round when we call!    This is unacceptable and fraud.    Help!!    This should not be this difficult - its my money, paid to me and floating around somewhere other than my bank!!!.    One suggestion was for me to let it go into unclaimed funds and then go in and claim it - what???    Now it has been too long to contact the customers to cancel their payments and pay with a check.    This is crazy and I am livid.    My next step will be contacting my attorney. 

Hi there, @maryltmw.

I sincerely understand where you're coming from, especially since it's been a long time that the funds are floating. I agree that it's unacceptable as it also affects your relationship with customers. Please know that we aim to return the funds to you.

In the meantime, we'll submit an internal complaint on your behalf to the Payments Team. I'll also take note of your experience with them. However, I still suggest reaching out to our representatives for further instructions.

Here's how:

1. Go to the Help icon and choose Search.
2. Click the Contact Us button and enter your concern.
3. Press Continue.

For other ways to contact our Team, visit this page: Contact Payments. It includes the number you can use to call us directly.

See this guide to learn the reasons behind funds withheld: Why are my funds on hold?

If anything else comes up, reach out to the Community. We're here to help.