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Janet1981
Level 2

Credit Card refund for cancelled payment

Good day community team! Did anyone have the issue when refund to credit card for the cancelled purchase was added multiple times, the same amount is being added every day in quickbooks. It looks like some technical error. If someone had the same in the past, how did you guys resolve it? Thanks

Solved
Best answer August 18, 2020

Best Answers
AlcaeusF
Moderator

Credit Card refund for cancelled payment

Welcome aboard to the Community, @Janet1981.

 

Let me help you resolve the issue concerning the refund to the credit card in QuickBooks Online.

 

If you're referring to the downloaded transactions in your bank feeds, the data will depend on the information shared by your financial institution. If there are any duplicates, I recommend excluding them from the For Review section.

 

Here's how:

 

  1. Go to the For Review tab.
  2. Check the box next to each transaction you want to exclude.
  3. Select the Batch action drop-down menu, and then select Exclude selected

I've also included some articles in case you need some ideas about bank feeds, like how to categorize or match, as well as some details about fixing bank errors:

 

Please know that the Community has your back if you need assistance. It’s a place for you to connect with experts and peers. Feel free to post a question, get answers, share tips, ideas, and more.

View solution in original post

7 Comments
Rose-A
Moderator

Credit Card refund for cancelled payment

Hey there, Janet1981.

 

Right now, we haven't received similar issues reported. To get this sorted out, let me guide you to the right support.

 

I'd like to check this for you and get it taken care of myself. However, my access to the tools required to do this is limited and I won't be able to check your account without asking for sensitive information, like the credit card details. I don't want your credentials displayed here since the Community is a public forum.

 

To ensure that your question is addressed accordingly, I'd suggest getting in touch with our Merchant Services Center. They have full access to pull up your account in a secure environment and check why cancelled purchases were added multiple times in QuickBooks. All accounts related concerns need to be directed to our phone support for security purposes.

 

I'm leaving you this article: Void or refund customer payments in QuickBooks Online. It contains information on when you can process a refund transaction as well as steps on how to give a partial refund in QuickBooks. 

 

Please get back to me if you have any other QuickBooks concerns. I'll be around to help you out.

Janet1981
Level 2

Credit Card refund for cancelled payment

@Rose-A thanks for your feedback. I'm using Simple Start plan and there is no qbopayment service. 

AlcaeusF
Moderator

Credit Card refund for cancelled payment

Welcome aboard to the Community, @Janet1981.

 

Let me help you resolve the issue concerning the refund to the credit card in QuickBooks Online.

 

If you're referring to the downloaded transactions in your bank feeds, the data will depend on the information shared by your financial institution. If there are any duplicates, I recommend excluding them from the For Review section.

 

Here's how:

 

  1. Go to the For Review tab.
  2. Check the box next to each transaction you want to exclude.
  3. Select the Batch action drop-down menu, and then select Exclude selected

I've also included some articles in case you need some ideas about bank feeds, like how to categorize or match, as well as some details about fixing bank errors:

 

Please know that the Community has your back if you need assistance. It’s a place for you to connect with experts and peers. Feel free to post a question, get answers, share tips, ideas, and more.

View solution in original post

Janet1981
Level 2

Credit Card refund for cancelled payment

@AlcaeusF thanks a lot! Appreciate your help!

AlcaeusF
Moderator

Credit Card refund for cancelled payment

You're welcome, @Janet1981.

 

Welcome to the QuickBooks family! I'm glad to know the information above helps you with your banking concern.

 

We have some awesome tips and guides in using bank feeds for all users. Check out these links:

 

Hopefully, they will save some more time off of your workday.

ChristiGriffin
Level 1

Credit Card refund for cancelled payment

I feel like my bank card has been hijacked. I tried canceling QuickBooks last month and of the hundreds of companies I've dealt with over the last twenty years, this is the absolute worse. Dozens of hoops to jump through simply to cancel my account and retrieve my payment method.

katherinejoyceO
QuickBooks Team

Credit Card refund for cancelled payment

Thanks for joining in this thread, @ChristiGriffin. I appreciate your feedback about canceling your QuickBooks companies. This isn't what we want you to experience.

 

Retrieving your payment method in QuickBooks Online subscription requires us to pull up your account. We greatly value the security of your account. Thus, I'd suggest you contact our Phone Support team to help you check it. 

 

You can also check out this article to help you learn about changing your billing info, payment method, and plans: Update billing, payment, and subscription info in QuickBooks Online

 

 Please let me know should you have any follow-up questions. Take care.

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