Credit Card refund for cancelled payment

Hey there, Janet1981.

Right now, we haven't received similar issues reported. To get this sorted out, let me guide you to the right support.

I'd like to check this for you and get it taken care of myself. However, my access to the tools required to do this is limited and I won't be able to check your account without asking for sensitive information, like the credit card details. I don't want your credentials displayed here since the Community is a public forum.

To ensure that your question is addressed accordingly, I'd suggest getting in touch with our Merchant Services Center. They have full access to pull up your account in a secure environment and check why cancelled purchases were added multiple times in QuickBooks. All accounts related concerns need to be directed to our phone support for security purposes.

I'm leaving you this article: Void or refund customer payments in QuickBooks Online. It contains information on when you can process a refund transaction as well as steps on how to give a partial refund in QuickBooks. 

Please get back to me if you have any other QuickBooks concerns. I'll be around to help you out.

@Rose-A thanks for your feedback. I'm using Simple Start plan and there is no qbopayment service. 

@AlcaeusF thanks a lot! Appreciate your help!

You're welcome, @Janet1981.

Welcome to the QuickBooks family! I'm glad to know the information above helps you with your banking concern.

We have some awesome tips and guides in using bank feeds for all users. Check out these links:

• Tips for Working in QuickBooks Online Bank Feed: Connections
• How to use Online Banking, Connect Bank Accounts, and Review your Bank Feed in QuickBooks Online

Hopefully, they will save some more time off of your workday.

I feel like my bank card has been hijacked. I tried canceling QuickBooks last month and of the hundreds of companies I've dealt with over the last twenty years, this is the absolute worse. Dozens of hoops to jump through simply to cancel my account and retrieve my payment method.

Thanks for joining in this thread, @ChristiGriffin. I appreciate your feedback about canceling your QuickBooks companies. This isn't what we want you to experience.

Retrieving your payment method in QuickBooks Online subscription requires us to pull up your account. We greatly value the security of your account. Thus, I'd suggest you contact our Phone Support team to help you check it. 

You can also check out this article to help you learn about changing your billing info, payment method, and plans: Update billing, payment, and subscription info in QuickBooks Online. 

 Please let me know should you have any follow-up questions. Take care.

Payment success
Linda Johnson, thank you for your payment.
Invoice number: 10001141005831
Invoice date: 02/06/2022
Total: $25.00
Payment method: VISA ending in 4195

This account has been closed. Please refund amount above to credit card ending 4195.

Please close this account. I have an email which confirms this a/c has been closed. Linda Johnson

Welcome back to the QuickBooks Community, mrsseniorcitizen. I'll be sharing information on how canceling your QuickBooks Online account works. Then, ensure you'll be routed to the right support team to assist you further on this matter.

Once a canceled subscription has been processed, you'll receive an email confirmation from Intuit that your account is already closed. Since you have an email confirmation and you're still getting charges on your visa account to pay QBO subscription, I recommend contacting our QuickBooks Support Team. They have the tools to pull up your account in a secure environment which we're unable to do it here in the Community. This way, They'll check the status of your account to review the charges on your account.

Here's how to contact them:

1. Open your QuickBooks Account.
2. At the top right, click the Help icon.
3. Choose the Assistant section.
4. Type your concern in the Type something field.
5. Click Talk to a human.
6. Click I still need a human.
7. Click the Get help from a human.
8. You'll be routed into the How can we help? page. Then, select callback or how you want to contact them and fill in the information.

You can browse this article to learn more about the different types of support we offer at Intuit and its availability: Support hours and types.

Lastly, I've added an article that provides details on what will happen to your QuickBooks Online data after you cancel your subscription: Cancel your QuickBooks Online subscription or trial.

Please let me know if you have further questions about charges or any QuickBooks-related concerns. I'll make sure to answer them all. Stay safe and take care always.

I canceled my account on 06-20-2022 you are still charging us.

I am still being charged every month. I don't

know how to stop this.

We'd want to make sure that you're no longer charge for a cancelled subscription, Chris539.

However, this would require us to verify your account and take look at your billing details. Please know that we're unable to do that here since the Community is a public forum.

In this case, I would recommend reaching out to out phone and chat support teams. They can verify your account and make sure everything is taken care of. Here's how to reach out to them:

1. Go to the Help menu in the upper-right hand corner to open the QB Assistant window.
2. Type in "talk to a human", then press Enter.
3. Click Contact Support Team, then let them know that you have concerns about your account and press Enter once again.
4. Select No, I still need help, then choose Contact Support Team.
5. Look for the Chat option and click on it.

I also want to add the your data will stay in your account for exactly a year after the cancellation. During this period, you have the option to export your data our of QBO for audit purposes or reactivate it. After that, the system will automatically delete it. 

Please see these articles for more guidance and references: 

• Cancel your QuickBooks Online Subscription or Trial 
• Export Data out of QuickBooks Online 

Let me know if you're able to reach out to our support team about your account. The Community is always here if you need anything else.