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C
CountryBears
July 15, 2022
Question

Deposits

  • July 15, 2022
  • 1 reply
  • 1 view

Why do some of my deposits record to "Customer Refund" instead of Accounts Receivable?

1 reply

C
continea
Level 5
July 15, 2022

Hello CountryBears,

 

Thank you for reaching out to the QuickBooks Community! Could you share how you set up your deposit? As seen in the screenshot below, you can choose which account you need. 

 

 

Before we dig further, though, do some of the customers have a previous credit? Knowing this will aid as well! 

 

I will be looking out to your response! Until then, take care! 

C
CountryBearsAuthor
July 15, 2022

I see a credit memo back in Dec 2021, for 1 customer; but other customers do not have any credits.

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