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C
CountryBears
July 15, 2022
Question

Deposits

  • July 15, 2022
  • 1 reply
  • 8 views

Why do some of my deposits record to "Customer Refund" instead of Accounts Receivable?

1 reply

C
continea
Level 5
July 15, 2022

Hello CountryBears,

 

Thank you for reaching out to the QuickBooks Community! Could you share how you set up your deposit? As seen in the screenshot below, you can choose which account you need. 

 

 

Before we dig further, though, do some of the customers have a previous credit? Knowing this will aid as well! 

 

I will be looking out to your response! Until then, take care! 

C
CountryBearsAuthor
July 15, 2022

I go to the customer and find the invoice that is being paid and click on "receive payment" under the "act" column.  Another window opens "Receive Payment" and I fill in the Reference Number, Deposit to automatically goes to our bank account, then I click "save and close".

 

Sometimes, it is done through the "Banking" section, so I can choose the account.  

 

Thank you so much for your help.

Z
ZackE_QuickBooks Team
QuickBooks Team
December 22, 2025

Unfortunately this fix does not work when the deposit is being recorded automatically using the bank transaction feed. For some reason all invoices are being posted to the refunds receivable account instead of the accounts receivable account. Therefore the payment is being recorded in the same refunds receivable account. There doesn't seem to be a way to choose the account the invoice is posting to. Can you provide a fix for this?


Thanks for joining this thread, martlala.

 

You can categorize downloaded transactions into their appropriate accounts from your Bank transactions screen.

 

Here's how:
 

  1. Go to All apps, Accounting, then Bank transactions.
  2. Access the account you're working with by clicking on its tile.
  3. Open your Categorized tab.
  4. Find the transaction you want to move.
  5. Use your blue transaction link in the Added or Matched column. This opens your transaction.
  6. From the Account drop-down list, choose a new account for each item. Be sure not to make changes to your Payment account.
  7. Select Save and close.

 

Now the transactions will be appear in their correct accounts.

 

I've also included a detailed resource about working with your bank feeds feature which may come in handy moving forward: Unmatch downloaded bank transactions or move them to another account

 

If there's any additional questions, I'm just a post away. Have a wonderful Monday!

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