Question

Deposits

Forum|Forum|3 years ago
July 15, 2022
1 reply
8 views

Why do some of my deposits record to "Customer Refund" instead of Accounts Receivable?

QuickBooks Online

Level 5

Hello CountryBears,

Thank you for reaching out to the QuickBooks Community! Could you share how you set up your deposit? As seen in the screenshot below, you can choose which account you need.

Before we dig further, though, do some of the customers have a previous credit? Knowing this will aid as well!

I will be looking out to your response! Until then, take care!

C

CountryBearsAuthor

I go to the customer and find the invoice that is being paid and click on "receive payment" under the "act" column. Another window opens "Receive Payment" and I fill in the Reference Number, Deposit to automatically goes to our bank account, then I click "save and close".

Sometimes, it is done through the "Banking" section, so I can choose the account.

Thank you so much for your help.

M

martlala

Hello there, @CountryBears.

I understand that invoices should be recorded in the Chart of Accounts as Accounts receivable. I'm here to help you resolve this function in QuickBooks Online.

Let's try view to the Journal Report, to see the posting details of your invoice.

Here's how:

1. From the invoice, click More in the Ribbon below.

2. Choose Transaction Journal.

3. See to it that the posting transaction should be Account Receivables from the Journal Report.

Furthermore, if you notice that your invoices have not been posted to AR, we can rename or edit the transaction by heading to the Chart of Accounts.

Here's how:

1. Go to the Gear icon, and find the transaction you need to modify.

2. On the left side, click the dropdown arrow in the View Register.

3. Choose Edit and change it to accounts receivable, Add the Account name and Description

4. Once done, hit Save.

If the issue persists, I would appreciate it if you can send us a screenshot of the error you encountered with your invoice.

If everything looks good, you can visit this article on how to receive and record an invoice payment in QuickBooks Online.

Get back to us if you're getting the same issue. We are always here to assist you always. Have a nice day ahead, @CountryBears.

I am having this same issue and there doesn't seem to be a way to fix this. Your instructions above don't work. They are recorded as refunds receivable even though they should be recorded as accounts receivable.

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